------=_Part_23651239_725696139.1752777818360 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Web Version:=20 https://thekey-subaccount.us.newsweaver.com/103u8znlh1/1q9qijg25n5txpr0saj3= hi?email=3Dtrue&lang=3Den ----------------------- Dr. Shadi Gholizadeh Earns McKnight's Rising Star Award While Competing for= Memory Care Innovation=20 Recognition We're thrilled to share that our very own Dr. Shadi Gholizadeh, Senior Vice= President of Clinical=20 Excellence and Quality, has been selected as a 2025 McKnight's Women of Dis= tinction Rising Star.=20 This prestigious recognition celebrates the incredible impact Shadi has mad= e in transforming how we=20 deliver home-based care at TheKey. Dr. Shadi's most significant achievement= has been developing and=20 implementing our proprietary dementia training program. Thanks to her leade= rship, we've equipped=20 over 14,000 caregivers with specialized memory care skills across more than= 100 markets nationwide.=20 This represents a fundamental shift in caregiver preparation, moving us fro= m basic training to=20 comprehensive, evidence-based education specifically designed for home-base= d dementia care=20 challenges. Building on this recognition, Dr. Shadi has been nominated for the Home Hea= lth & Home Care Memory=20 Care Innovation 2024 award. This nomination highlights her groundbreaking w= ork that directly=20 enhances our ability to serve clients. Dr. Shadi developed personalized car= e planning protocols that=20 adapt to the progressive nature of memory disorders, ensuring our services = evolve with each=20 individual's changing needs. Her work on risk reduction through modifiable = lifestyle interventions=20 has shifted our approach from reactive treatment to proactive wellness stra= tegies. The quality=20 assurance measures she implemented have elevated clinical standards across = our entire network,=20 improving outcomes for thousands of individuals and families we serve. Cong= ratulations, Dr. Shadi,=20 on this well-deserved recognition! https://thekey-subaccount.us.newsweaver.com/103u8znlh1/1pi6fdff8gctxpr0saj3= hi?email=3Dtrue&lang=3Den&a=3D2&p=3D4677400&t=3D1889366 How Our Sales Team Shifts Focus from Transactions to Relationships in Clien= t Care The Inside Sales team is launching "From Intake to Impact: Navigating the C= are Journey," shifting=20 from a traditional sales model to a care-focused approach. Team members are= adopting new titles as=20 compassionate care guides and receiving training through "The First Call Th= at Changes Everything"=20 curriculum. The incentive structure is being redesigned to measure client e= xperience impact rather=20 than just conversion metrics. These changes, rolling out through August, po= sition client care=20 conversations as the foundation of quality service. Read on to learn about = their vision to transform=20 client care. https://thekey-subaccount.us.newsweaver.com/103u8znlh1/t09lgx0wluqtxpr0saj3= hi/external?e