--0000000000004103bc0613917f42 Content-Type: multipart/alternative; boundary="0000000000004103bb0613917f41" --0000000000004103bb0613917f41 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable FYI- *From:* michelle.kenaga@thekey.com *Sent:* Tuesday, March 12, 2024 9:36 PM *To:* 'Cheryl Cartwright' *Subject:* RE: Vijay Rqaizada You are very welcome. I spoke with Blue Cross today and received a lot of great information. I will need your help with one piece, so I added a quick touch base for us in the morning. Please let me know if that time does not work. Thank you, *Michelle Kenaga* Senior Manager Billing and Submissions Direct line: (408) 831-0579 michelle.kenaga@thekey.com [image: TheKey] *From:* Cheryl Cartwright *Sent:* Tuesday, March 12, 2024 9:00 AM *To:* michelle.kenaga@thekey.com *Subject:* Re: Vijay Rqaizada Thank you so much!!! I am here to help in whatever capacity I can. I appreciate you helping here more than you know. Cheryl On Tue, Mar 12, 2024 at 12:56=E2=80=AFPM wrote= : Hi Team, I am taking this one off line as we need to figure this out. @Cheryl Cartwright apologies for the confusion here. We will get this taken care of. I will circle back with updates. Thank you, *Michelle Kenaga* Senior Manager Billing and Submissions Direct line: (408) 831-0579 michelle.kenaga@thekey.com [image: TheKey] *From:* Edie Gibbs *Sent:* Tuesday, March 12, 2024 6:50 AM *To:* Cheryl Cartwright *Cc:* Kristy Poyner ; Laszlo Kovacs ; Michelle Kenaga *Subject:* Re: Vijay Rqaizada If you could please call Blue Cross and ask them to send you an authorization - this should include the policy number, number of hours and forms that need to be completed. I do know things are done differently in Canada and I wish I could help you out more, we will learn together how to handle this claim. *Edie Gibbs* *Manager, Specialty Billing * *813-687-4821* * egibbs@TheKey.com "Staying together is progress, working together is success"*[image: Image removed by sender. TheKey] On Tue, Mar 12, 2024 at 9:45=E2=80=AFAM Cheryl Cartwright wrote: Chuck's clients are completely different. Those clients are part of a government program. We do not have that here in Ontario. What form do you need filled out each month? We do not receive the same form as Alberta because again, this is private insurance not part of a program. The client is not a veteran so there is no VA involved in this case. I will sign this form and send it to Blue Cross but how does that change how TheKey bills? I need to know what you need in order to submit the bills to the insurance company. Cheryl On Tue, Mar 12, 2024 at 10:16=E2=80=AFAM Edie Gibbs wro= te: Hey Cheryl, we will do whatever we can do to help you, however, we will need the form that needs to be completed each month, plus the information I have requested in this stream.. With Chuck's clients, he provides us with the billing information and forms, we complete at the end of the month, download it to his files and Chuck p