--0000000000009b66fa05e67382c5 Content-Type: text/plain; charset="UTF-8" Hi, team! Hope everyone is doing well. As you are aware, our Service Quality department will take the lead on responding to all client detractor Medallia surveys. As part of our pre-planning, requesting for any context or background information about client Gayle Mitchell (survey information below). We plan to reach out to speak to Gayle via phone and attempt to gather more information so that we as a team can determine how to turn their experience around, partnering with your operations. ---------- Forwarded message --------- From: Medallia Date: Wed, Aug 17, 2022 at 9:05 AM Subject: Detractor Alert: Gayle Mitchell | 1000000000016014 To: HCA , HCA , HCA , HCA Client Name: Gayle Mitchell CC ID: 1000000000016014 Primary Contact: Gayle Mitchell PC Contact Info: gbmitchell@telus.net / Survey Delivery: Email Division: Canada Business Unit: Vancouver Tenure: More Than 52 Weeks Actual Customer Segment: Elephant Stated Customer Segment: Survey: Relationship 2 Main Score: 5 Comments: Please click here to see the full survey response and learn more about the client: https://hca.medallia.com/hca/respInvForm.do?surveyid=130531 --0000000000009b66fa05e67382c5 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi, team! =C2=A0 Hope ev= eryone is doing well. As you are aware, our Service Quality department will= take the lead on responding to all client detractor Medallia surveys. As p= art of our pre-planning, requesting for any context or background informati= on about client Gayle Mitchell (survey information below) . We plan to reach out to speak to Gayle via phone and attempt to gather mo= re information so that we as a team can determine how to turn their experie= nce around, partnering with your operations. ---------- Forwarde= d message --------- From: Medallia < noreply@app.medallia.com > Date: Wed, Aug 17, 2= 022 at 9:05 AM Subject: Detractor Alert: Gayle Mitchell | 10000000000160= 14 To: HCA < clientservice= @thekey.com >, HCA < kthrush@= thekey.com >, HCA < aruffin@t= hekey.com >, HCA < ahodges@th= ekey.com > Client Name:=C2=A0Gayle Mitchell CC ID:=C2=A01000000000016014 Primary Contact:=C2=A0Gayl= e Mitchell PC Contact Info:=C2=A0 gbmitchell@telus.net /=C2=A0 Survey Deliver= y:=C2=A0Email Division:=C2=A0Canada Business Unit: V= ancouver Tenure:=C2=A0More Than 52 Weeks Actual Customer Segmen= t: Elephant Stated Customer Segment:=C2=A0 Survey:=C2=A0Relationship 2 Main Score:=C2=A05 Comments: Please click here to see the full survey response and= learn more about the client: https://hca.medallia.com/hca= /respInvForm.do?surveyid=3D130531 <