--000000000000e308da06062e7298 Content-Type: multipart/alternative; boundary="000000000000e308da06062e7297" --000000000000e308da06062e7297 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello Timothy, I will reach out to Ricky today and inform him of the set timeline for service suspension. Thank you. Best Regards, *John Janiga* Senior Accounts Receivable Specialist *john.janiga@thekey.com * *408-647-7538 * TheKey.com [image: TheKey] On Mon, Sep 25, 2023 at 8:49=E2=80=AFAM Timothy Thomas wrot= e: > Thanks John, Please let rickie know that we will pull service next Monday > if no payment is received by then. Thank you. > > On Mon, Sep 25, 2023 at 8:02=E2=80=AFAM John Janiga > wrote: > >> Hello Timothy, >> >> I have not heard anything from the banker David Pierre regarding payment= . >> >> *John Janiga* >> Senior Accounts Receivable Specialist >> *john.janiga@thekey.com * >> *408-647-7538 * >> TheKey.com >> [image: TheKey] >> >> >> >> On Fri, Sep 22, 2023 at 9:06=E2=80=AFAM Timothy Thomas w= rote: >> >>> Good morning, >>> >>> Any updates on Padulo? If not we will start the process of cutting >>> service again. >>> >>> Thanks >>> >>> On Tue, Sep 19, 2023 at 12:23=E2=80=AFPM John Janiga >>> wrote: >>> >>>> Hello Team, >>>> >>>> I have left another message for David Pierre ( Banker ) on his direct >>>> line 514-277-2134 >>>> >>>> Ricky states he has not responded to his requests either. I >>>> expressed urgency in needing to hear back from him. >>>> >>>> Hopefully he will respond. >>>> >>>> Best Regards, >>>> *John Janiga* >>>> Senior Accounts Receivable Specialist >>>> *john.janiga@thekey.com * >>>> *408-647-7538 * >>>> TheKey.com >>>> [image: TheKey] >>>> >>>> >>>> >>>> On Tue, Sep 19, 2023 at 11:59=E2=80=AFAM Timothy Thomas wrote: >>>> >>>>> I have emailed Ricky's sister who helped us get a resolution last >>>>> time. Stay tuned for an update. >>>>> >>>>> On Tue, Sep 19, 2023 at 11:39=E2=80=AFAM John Janiga >>>>> wrote: >>>>> >>>>>> Hello Sumira, >>>>>> >>>>>> I just spoke with Ricky Padulo and I requested a direct line for the >>>>>> banker in charge of his fathers payments. >>>>>> >>>>>> He stated he will call me back with that number once he arrives back >>>>>> home, he was driving. >>>>>> >>>>>> I will call the banker again today and try to get this resolved. >>>>>> >>>>>> If no response is received by end of day, I think we should move >>>>>> forward in suspending care and I will recommend this to Gerard ( >>>>>> collections manager ) >>>>>> >>>>>> I will report back once I have made another attempt to contact the >>>>>> banker and advise on next steps. >>>>>> >>>>>> Thank you, >>>>>> *John Janiga* >>>>>> Senior Accounts Receivable Specialist >>>>>> *john.janiga@thekey.com * >>>>>> *408-647-7538 * >>>>>> TheKey.com >>>>>> [image: TheKey] >>>>>> >>>>>> >>>>>> >>>>>> On Tue, Sep 19, 2023 at 11:20=E2=80=AFAM Sumira Suthesan >>>>> sumira.suthesan@thekey.com> wrote: >>>>>> >>>>>>> Hi John, >>>>>>> >>>>>>> Henr