--00000000000025c8780624869886 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I would prefer we make these decisions as a leadership team - We are in the red in Chicago and I would prefer we keep the lead flow coming as its not even near what we need it to be to achieve targets. Ashley Mirone SVP of Business Development *Please note my email has changed:* amirone@TheKey.com Direct: (310) 755-9669 TheKey.com [image: TheKey] On Tue, Oct 15, 2024 at 7:36=E2=80=AFAM Timothy Thomas wrot= e: > When I was onsite in Chicago, I asked Scott and Venus if the gate might > cause any disruption in their accounts, and they assured me there were no > issues. If something has changed since then, please let me know. > > On Tue, Oct 15, 2024 at 10:24=E2=80=AFAM Ashley Mirone wrote: > >> We can not do this temporarily without causing disruption in our B2B >> accounts >> >> Unlike consumers we don't have a switch we can turn on and off - we need >> to push through and ask our CSM team to do their best to set the right >> utilization. >> >> Let also ask HCLs to get involved with assessments to support >> >> Ashley Mirone >> SVP of Business Development >> *Please note my email has changed:* >> amirone@TheKey.com >> Direct: (310) 755-9669 >> TheKey.com >> [image: TheKey] >> >> >> On Fri, Oct 11, 2024 at 10:54=E2=80=AFAM Timothy Thomas = wrote: >> >>> The team is currently down to one CGM and is experiencing significant >>> disruptions due to a high volume of post-hospitalization and hospice ca= re >>> cases ending within 2-3 days. >>> >>> This is a temporary gate until we can onboard two new CG Managers and >>> stabilize capacity. >>> >>> On Thu, Oct 10, 2024 at 6:56=E2=80=AFPM Ashley Mirone >>> wrote: >>> >>>> we cant have different gating for different locations - where is this >>>> coming from? >>>> >>>> Ashley Mirone >>>> SVP of Business Development >>>> *Please note my email has changed:* >>>> amirone@TheKey.com >>>> Direct: (310) 755-9669 >>>> TheKey.com >>>> [image: TheKey] >>>> >>>> >>>> On Thu, Oct 10, 2024 at 12:56=E2=80=AFPM Denny Roebel >>>> wrote: >>>> >>>>> Just spoke to each HCL. All of the HCLs have been told that they >>>>> start at $40. With that being said, Claudia shared that Chicago will= now >>>>> require a 20 hour minimum per week in addition, if the client is unde= r 30 >>>>> days, a $5k commitment is required. >>>>> >>>>> On Thu, Oct 10, 2024 at 3:52=E2=80=AFPM Timothy Thomas wrote: >>>>> >>>>>> I can confirm that they're aware. >>>>>> >>>>>> On Thu, Oct 10, 2024 at 3:17=E2=80=AFPM Audra Williams >>>>>> wrote: >>>>>> >>>>>>> I asked Diane the GM prior and she stated that they have been at $4= 0 >>>>>>> for quite some time and that everyone is aware. It was my understa= nding >>>>>>> that Jennifer Piper was supposed to have requested this change in S= F months >>>>>>> prior. >>>>>>> >>>>>>> @Denny Roebel please weigh in if this is >>>>>>> not the case. >>>>>>> >>>>>>> Best, >>>>>>> >>>>>>> On Thu, Oct 10, 20