--00000000000098479c05ee164f97 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable ClearCare says that Canadian Agencies are back up as of 15 minutes ago and they are tracking closely. Is this what we are seeing in the field? On Tue, Nov 22, 2022 at 4:15 PM Timothy Thomas wrote: > FYI Clearcare is down again Canada wide. > > On Tue, Nov 22, 2022 at 11:51 AM Roxana Cruz wrote: > >> All - >> >> Confirming that Montreal ClearCare was able to generate invoices. >> >> Thank you. >> >> On Mon, Nov 21, 2022 at 4:17 PM Roxana Cruz wrote: >> >>> Hey Tori, >>> >>> I confirmed with ClearCare that this issue was resolved 1-2 hours ago. >>> I=E2=80=99ve reached out the the payroll person to attempt and invoice = in ClearCare >>> and to let me know. >>> >>> Also, when we open a ticket with support and it=E2=80=99s linked to a k= nown >>> issues that their engineers are working on and the issue is resolved ou= r >>> ticket closes automatically the following day. That=E2=80=99s why I don= =E2=80=99t get same >>> day notifications. >>> >>> Thank you. >>> >>> On Mon, Nov 21, 2022 at 3:52 PM Tori Porter-Martin >> tori.portermartin@thekey.com> wrote: >>> >>>> Thanks, will do. >>>> >>>> @Roxana Cruz could you please follow up at 4:00PM >>>> PST? >>>> >>>> On Mon, Nov 21, 2022 at 6:06 PM Bjorn Cooley >>>> wrote: >>>> >>>>> Yes I will reach out to our rep, please have Roxanna continue to >>>>> communicate on her ticket as well >>>>> >>>>> On Mon, Nov 21, 2022 at 2:26 PM Tori Porter-Martin >>>> tori.portermartin@thekey.com> wrote: >>>>> >>>>>> Bjorn, can you follow up on the email they sent you or should Roxana >>>>>> own communication with them via her ticket? Not sure which will get = more >>>>>> visibility/quick attention. >>>>>> >>>>>> Thanks, >>>>>> Tori >>>>>> >>>>>> On Mon, Nov 21, 2022 at 5:14 PM Ken Citron >>>>>> wrote: >>>>>> >>>>>>> Please advise me when this is fixed and if they have any informatio= n >>>>>>> as to cause. Who will reach out for an update if we do not hear? = When? >>>>>>> >>>>>>> >>>>>>> >>>>>>> On Nov 21, 2022, at 3:55 PM, Roxana Cruz >>>>>> clearcaresupport@homecareassistance.com> wrote: >>>>>>> >>>>>>> =EF=BB=BF >>>>>>> I had someone from payroll reach out to us regarding Montreal CC - = I >>>>>>> have a ticket with CC and they attached my call to this issue. I ca= n share >>>>>>> here if I hear anything as well. >>>>>>> >>>>>>> Thank you. >>>>>>> >>>>>>> >>>>>>> >>>>>>> On Mon, 21 Nov at 3:49 PM , ClearCare Support >>>>>> clearcaresupport@homecareassistance.com> wrote: >>>>>>> Hi Tim, thanks for confirming. Will let you know if Engineering >>>>>>> hears anything. >>>>>>> >>>>>>> Tori >>>>>>> >>>>>>> On Mon, Nov 21, 2022 at 3:12 PM Timothy Thomas >>>>>>> wrote: >>>>>>> >>>>>>>> Yes we've noticed the issues. Clearcare can be very slow at times. >>>>>>>> >>>>>>>> We haven't heard anything from Clearcare yet. >>>>>>>> >>>>>>>> On Mon, Nov 21, 2022 at 3:11 PM Tori Porter-Martin >>>>>>> tori.portermartin@theke