--0000000000003deb0b05ee00a9fc Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim, Please see below highlighted in yellow. Would you be able to share this with your teams who might be affected? I'll let you know if we hear any updates from ClearCare. Thanks very much, Tori ---------- Forwarded message --------- From: Bjorn Cooley Date: Mon, Nov 21, 2022 at 2:51 PM Subject: Fwd: Degraded Performance To: Tori Porter-Martin , Andy Feldman , Amy Freeman , Ken Citron @Tori please share as needed ---------- Forwarded message --------- From: Oscar Weathersby Date: Mon, Nov 21, 2022 at 11:00 AM Subject: RE: Degraded Performance To: Oscar Weathersby Our engineering team is continuing to investigate this issue, which seems to have limited impact. Hello, Our Incident Response team is investigating an issue that may cause Canadian agencies to be unable to process their payroll and billing. The rest of the ClearCare platform is not affected by this issue. We will keep you updated via our status page, status.clearcareonline.com , as we have more information. Thank you for your patience. Connected care. Smarter care. *Learn more at WellSky.com * *This message (including any attachments) constitutes a private communication intended for a specific individual(s) and may contain confidential information. If you are not the intended recipient, please notify the sender by return email and delete this message and any attachments. Any unauthorized disclosure, copying or distribution of this message is not permitted. This email does not create a binding agreement between WellSky Corporation and any third party.* * =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D* *This email is confidential and may be privileged. If you have received it in error, please notify us * *immediately and then delete it. Please do not copy it, disclose its contents, or use it for any purpose.* --=20 *Tori Porter-Martin* Director of Implementation and Support tori.portermartin@thekey.com 410-991-9564 TheKey.com [image: TheKey] --0000000000003deb0b05ee00a9fc Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim,=C2=A0 Please see below highligh= ted in yellow. Would you be able to share this with your teams who might be= affected? I'll let you know if we hear any updates from ClearCare. Thanks very much, Tori ---------- Forwarded mes= sage --------- From: Bjo= rn Cooley < bcooley@thekey.com > Date: Mon, Nov 21, 2022 at 2:51 P= M Subject: Fwd: Degraded Performance To: Tori Porter-Martin < tori.portermartin@thekey.com = >, Andy Feldman < afeldman@thek= ey.com >, Amy Freeman < afre= eman@thekey.com >, Ken Citron < kcitron@homecareassistance.com > @Tori please share as needed ---------- Forward