--Apple-Mail=_CBC06C2E-5A29-4B8F-9081-E59197E65B4C Content-Transfer-Encoding: quoted-printable Content-Type: text/plain; charset=us-ascii Good morning, I had a discussion with the family and we would like to have you = explore: 1) Consider having agency pay the overtime, as your role is = coordination of staff and ensuring the staff model works for both the = person supported (my mom) and staff retention.=20 2) If not, work with existing staff team (coordinate schedule) rather = than introduce new faces. For example- increase Sherri hours to reduce = Foluke evening hours. Result- no overtime.=20 In the meantime, as a family: 1) We will be approaching our current team and asking them to increase = their hours- which will reduce the overtime and agency hours but solve = the overtime problem while maintaining familiar faces. 2) We will begin exploring a live-in caregiver for overnight and evening = hours. Reducing the role of the agency but ensuring our mother has a = consistent and familiar face in the home at all times. We appreciate your support and continue to really like the staff you = have provided to date. We are looking forward to your response regarding = these options. With thanks, Kelly > On Aug 22, 2023, at 3:25 PM, Timothy Thomas wrote: >=20 > Hi Kelly, >=20 > As you discussed with Maria earlier today we need to modify the = schedule and introduce a new member to your care team. The current = schedule contains overtime which we can no longer support. >=20 > Foluke currently works 47.5 hours per week > Ngozi currently works 46 hours per week.=20 >=20 > Rest assured that we have talented caregivers available to join the = rotation. Should you wish to avoid the addition of another team member, = we will need to begin charging you 13.5 hours of OT per week. That will = result in an additional $256.50 charge per week. >=20 > Best regards, > Tim >=20 > --=20 > Tim Thomas > Head of Canada Division > Please note my email has changed: > tt@TheKey.com > (514) 591-9387 > TheKey.ca > --Apple-Mail=_CBC06C2E-5A29-4B8F-9081-E59197E65B4C Content-Transfer-Encoding: quoted-printable Content-Type: text/html; charset=us-ascii Good = morning, I had a discussion with the family and we = would like to have you explore: 1) = Consider having agency pay the overtime, as your role is = coordination of staff and ensuring the staff model works for both the = person supported (my mom) and staff = retention. 2) If not, work with existing = staff team (coordinate schedule) rather than introduce new faces. = For example- increase Sherri hours to reduce Foluke evening hours. = Result- no overtime. In the meantime, as = a family: 1) We will be approaching our current = team and asking them to increase their hours- which will reduce the = overtime and agency hours but solve the overtime problem while = maintaining familiar faces. 2) We will begin = exploring a live-in caregiver for overnight and evening hours. Reducing = the role of the agen