Caregiver Terminations & Discipline

Overview

Caregiver terminations and discipline are a core operational function at TheKey, governing how the company separates employees who no longer meet conduct, performance, or compliance standards. Given that caregivers work directly in clients' homes, the integrity and reliability of the caregiver workforce is critical to client safety and business continuity. Terminations are processed through Workday, TheKey's HR system of record, which generates automated confirmation emails at each stage of the workflow. The email record shows that terminations can occur both individually and in large coordinated batches, suggesting both routine separations and periodic workforce purges.

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Key People

• Geraldine Terlecki — Named in a related internal communication (2026-03-11); role in termination processes unclear from available records.
• Claudia Cook — Sent internal communications in the same period (2026-02-23); connection to termination workflow not established.
• thekey@myworkday.com — The automated Workday system account that issues all termination submission and completion confirmations. Not a person, but the operative process authority for termination recordkeeping.

> *Note: No HR Business Partners, Operations Managers, or direct approvers are identified by name in the available source material. The individuals who initiate termination actions in Workday are referenced only as the recipients of "Submitted On Your Behalf" notifications, indicating a delegated submission model.*

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Processes & Policies

Workday Termination Workflow

1. A manager or authorized HR staff member initiates a termination action in Workday.

2. The system sends a "Termination - Submitted On Your Behalf" notification to the initiating party, confirming the action has been entered. [Employee: Lacey Oliver - Termination - Submitted On Your Behalf — 2026-02-12 — thekey@myworkday.com]

3. Upon completion of all required steps in the workflow, Workday sends a "Termination - Successfully Completed" confirmation. [Employee: Emmalee Mitchell - Termination - Successfully Completed — 2026-03-06 — thekey@myworkday.com]

4. Terminated employees appear with "(Terminated)" appended to their name in subsequent Workday system references.

Delegation Model

• The "Submitted On Your Behalf" language indicates that at least some terminations are entered into Workday by a designated person (e.g., an HR coordinator) acting on behalf of the responsible manager. This is consistent with a centralized HR processing model.

Batch Processing

• Multiple terminations can be processed and completed on the same date. The 2026-02-14 batch included at least 35 distinct caregiver terminations completed simultaneously, suggesting a periodic review-and-purge process for inactive, non-compliant, or voluntarily separated employees.

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Timeline & Key Events

| Date | Event |

|---|---|

| 2026-02-12 | Termination submitted for Lacey Oliver ("Submitted On Your Behalf" notification). |

| 2026-02-14 | Mass termination event: at least 35 caregiver terminations completed in Workday in a single day. Employees included Bahsan Abdi, Amber Pendell, Asia Anderson, Brianna Graves, Carmen Robinson, Cherelyn Ellison, Danika Williams, Debra Burge, Dericka Harris, Dolesta Stamps, Dominic Nkemngong, Donna Kayhill, Donna Manning, Elizabeth Sarcione, Ernest Stewart, Hanna Knop, Ida Gates, Jaimah Lohman, Jakayla Morgan, Jayshalai Greene, Jenee Turner, Johnathan Brack, Joshay Robinson, KeShawn Murphy, Lacey Oliver, Laura Sims, Leonardo Hernandez, Lisa Robinson, Lyndia Platt, Mary Agyepong, Mary Mulemba, Matthew Elder, Melissa Koch, Monica Gray, Ramona Manning, Stacy Maxwell, and Stephanie Banks. |

| 2026-03-06 | Termination of Emmalee Mitchell submitted and completed (individual action, same-day completion). |

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Key Decisions

• Centralized Workday processing was adopted as the system of record for all terminations, providing automated audit trails via email confirmation at both submission and completion stages.
• Delegated submission authority is in use, allowing HR staff to submit terminations on behalf of managers, which separates the decision-maker from the system entry point.
• Batch termination processing is an established practice, as evidenced by the February 14, 2026 event. Whether this reflects a scheduled quarterly or annual inactive-employee purge, a compliance-driven action, or a response to a specific business event is not determinable from available records.

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Open Questions & Gaps

• Reason codes are unknown. No termination reason codes (e.g., voluntary resignation, job abandonment, policy violation, performance) are visible in the available records. It is unclear what proportion of terminations are involuntary versus voluntary separations processed through the same workflow.
• The February 14, 2026 mass event is unexplained. The trigger for ~35 simultaneous terminations is not documented in available sources. This could represent an inactive-roster cleanup, a market closure or restructuring, or a compliance sweep — each with different operational implications.
• Discipline process preceding termination is absent. No progressive discipline records, written warnings, performance improvement plans, or pre-termination review steps are documented in the available material.
• Approver identity is not captured. The emails do not reveal who authorized individual termination decisions, creating a potential accountability gap in the record.
• Duplicate Workday notifications appear for several employees (e.g., Dolesta Stamps, Melissa Koch, Lisa Robinson), suggesting either a system redundancy or a reprocessing event that is not explained.

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Related Topics

• Caregiver Onboarding & Credentialing
• Workforce Compliance & Background Checks
• HR Systems & Workday Administration
• Caregiver Performance Management
• Staffing & Scheduling Operations