--000000000000a810e50617e1b65f Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello Joey, I guess we may have to take that route, if he won't respond what else can we do. The client currently has a total balance of $13,708.19 due. Last payment received was 3.26.2024. I will see what my leadership says in regards to adding into outside collections asap. Thanks, *John Janiga* Collections Analyst 2 *john.janiga@thekey.com * *408-647-7538 * TheKey.com [image: TheKey] On Tue, May 7, 2024 at 2:00=E2=80=AFPM Joey Taylor = wrote: > Hey John, > > The client put services on hold as of the end of April as he will be home > with his wife for the next few months. > Maybe the next step would be to email him saying we will get a collection= s > agency involved if we do not hear from him by the end of week? > > Let me know, > > > > On Tue, May 7, 2024 at 1:46=E2=80=AFPM John Janiga wrote: > >> Hello Joey and Tim, >> >> I have received no response in regards to these open invoices. >> >> Not sure what else I can do here, except request a pause in services >> until this is resolved. >> >> Please let me know your thoughts. >> >> If the client states these invoices are paid, we would need proof >> provided as the payments team cannot locate e transfers. >> >> *John Janiga* >> Collections Analyst 2 >> *john.janiga@thekey.com * >> *408-647-7538 * >> TheKey.com >> [image: TheKey] >> >> >> >> On Wed, May 1, 2024 at 2:11=E2=80=AFPM John Janiga >> wrote: >> >>> Hello Dr. Abbas, >>> >>> We have not been able to locate the payments for these invoices shown >>> below. >>> >>> If you do show these invoices as paid, would you kindly provide proof o= f >>> e transfers clearing your bank account. >>> >>> I have attached copies of the open invoices to this email for your >>> review. >>> >>> Invoice 11/28/2023 51219 Sasseville Rachel abbas.sadikot@mcgill.ca >>> 12/28/2023 etrsf 1,182.25 >>> Invoice 12/12/2023 51396 Sasseville Rachel abbas.sadikot@mcgill.ca >>> 01/11/2024 etrsf 886.06 >>> Invoice 01/23/2024 51894 Sasseville Rachel abbas.sadikot@mcgill.ca >>> 02/22/2024 etrsf 886.06 >>> >>> Please feel free to contact me if you have any questions or concerns. >>> >>> Thank you for your assistance in this matter. >>> >>> Best Regards, >>> *John Janiga* >>> Senior Accounts Receivable Specialist >>> *john.janiga@thekey.com * >>> *408-647-7538 * >>> TheKey.com >>> [image: TheKey] >>> >>> > > -- > > Joey Taylor > > *Directeur G=C3=A9n=C3=A9ral/**General Manager* > > 514-907-5065 > > TheKey.ca > > [image: TheKey] > --000000000000a810e50617e1b65f Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello Joey, I guess we may have to take= that route, if he won't respond what else can we do.=C2=A0 The client currently has a total balance of $13,708.19 due.= =C2=A0 Last payment received was 3.26.2024. I will= see what my leadership says in regards to adding into outside collections = asap.=C2=A0 Thanks,=C2=A0 John Jan