Re: Rachel Sasseville - Montreal HCA / The Key - Proof of Payment Request

--000000000000c98c6f0617e0f665 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hey John, The client put services on hold as of the end of April as he will be home with his wife for the next few months. Maybe the next step would be to email him saying we will get a collections agency involved if we do not hear from him by the end of week? Let me know, On Tue, May 7, 2024 at 1:46=E2=80=AFPM John Janiga = wrote: > Hello Joey and Tim, > > I have received no response in regards to these open invoices. > > Not sure what else I can do here, except request a pause in services unti= l > this is resolved. > > Please let me know your thoughts. > > If the client states these invoices are paid, we would need proof provide= d > as the payments team cannot locate e transfers. > > *John Janiga* > Collections Analyst 2 > *john.janiga@thekey.com * > *408-647-7538 * > TheKey.com > [image: TheKey] > > > > On Wed, May 1, 2024 at 2:11=E2=80=AFPM John Janiga wrote: > >> Hello Dr. Abbas, >> >> We have not been able to locate the payments for these invoices shown >> below. >> >> If you do show these invoices as paid, would you kindly provide proof of >> e transfers clearing your bank account. >> >> I have attached copies of the open invoices to this email for your >> review. >> >> Invoice 11/28/2023 51219 Sasseville Rachel abbas.sadikot@mcgill.ca >> 12/28/2023 etrsf 1,182.25 >> Invoice 12/12/2023 51396 Sasseville Rachel abbas.sadikot@mcgill.ca >> 01/11/2024 etrsf 886.06 >> Invoice 01/23/2024 51894 Sasseville Rachel abbas.sadikot@mcgill.ca >> 02/22/2024 etrsf 886.06 >> >> Please feel free to contact me if you have any questions or concerns. >> >> Thank you for your assistance in this matter. >> >> Best Regards, >> *John Janiga* >> Senior Accounts Receivable Specialist >> *john.janiga@thekey.com * >> *408-647-7538 * >> TheKey.com >> [image: TheKey] >> >> --=20 Joey Taylor *Directeur G=C3=A9n=C3=A9ral/**General Manager* 514-907-5065 TheKey.ca [image: TheKey] --000000000000c98c6f0617e0f665 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hey John, The client put services on hold as of the= end of April as he will be home with his wife for the next few months.=C2= =A0 Maybe the next step would be to email him saying we will get a colle= ctions agency involved if we do not hear from him by the end of week? Let me know,=C2=A0 On Tue, May 7, 2024 at 1:46=E2=80=AFPM John= Janiga &lt; john.janiga@thekey.co= m &gt; wrote: Hello Joey and Tim, I have = received=C2=A0no response in regards to these open invoices.=C2=A0 Not sure what else I can do here, except request a pause i= n services until this=C2=A0is resolved.=C2=A0 Plea= se let me know your thoughts.=C2=A0 If the client = states these invoices are paid, we would need proof provided as the payment= s team cannot locate e transfers.=C2=A0 = John Janiga Collections Analyst 2=C2=A0 john.janiga@thekey.com 408-= 647-7538=C2=A0 TheKey.com <img alt=3D"TheK= ey"