----==_mimepart_65a99eb49aacc_2243fbdeefb60e43047838e Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Shawntel, =E2=80=8BAll of that was before my time. =C2=A0This is one = of MANY numbers that used to ring in to the 8x8 Call Center before call c= enter operations were moved to Frax. =C2=A0It might be worth touching bas= e with Marketing maybe? =C2=A0They might have records that could shed som= e light on this? Thanks,=C2=A0 Mark Warner = = On Thu, 18 Jan at 4:52 PM , Shawntel Sousa wrote: Where might they get this number from? Do we= know?=C2=A0 Warm regards, Shawntel Sousa, LPN Client Success Manager = Home Care Assistance/The Key Calgary Office number: (403) 301-3777 Winn= ipeg Office Number: (204) 489-6000 Mobile number: (403) 305-6588 = = = = = = = = On Thu, Jan 18, 2024 at 2:41=E2=80=AFPM Mark Warner wrote: = = = = = Hi=C2=A0Timothy,=C2=A0 = This is another case of the caller dialing in on phone number (650) 484-= 1817 (old 8x8 Nat'l Intake IVR.) =C2=A0This number is configured to ALWAY= S forward to Frax. = = Thanks,=C2=A0 = Mark Warner = = = = = = On Thu, 18 Jan at 4:40 PM , Timothy Thomas wrote: = Hi Mark, = Could you please trace the call to see how this caller ended up at Frax?= = = Thanks = = ---------- Forwarded message --------- From:=C2=A0Shawntel Sousa Date: Thu, Jan 18, 2024 at 3:40=E2=80=AFPM Subject: Fwd: Fra= x | HCA CN CLG | Message/Transfer | Michael Frost To: Chuck Terlesky , Timothy Thomas = = Hi, I thought that we weren=E2=80=99t using fax. How do our clients that= call end up getting to them? = = Warm regards, Shawntel Sousa, LPN Client Success Manager Home Care Assis= tance/The Key Calgary Office number: (403) 301-3777 Winnipeg Office Numb= er: (204) 489-6000 Mobile number: (403) 305-6588 = = ---------- Forwarded message --------- From:=C2=A0 = Date: Thu, Jan 18, 2024 at 1:34=E2=80=AFPM Subject: Frax | HCA CN CLG | = Message/Transfer | Michael Frost To: = = Hello, = Frax received a call for your business. I had the pleasure of speaking w= ith the following Guest. If you have any questions, please contact=C2=A0L= eader@FraxOutsourcing.com. = = Frax Code: = HCA CN CLG = Date of Call: = 1/18/2024 = Time of Call: = 2:28 PM CST = Guest Name: = Michael Frost = Guest Phone #: = (368) 995-5114 = Callback Phone #: = (368) 995-5114 = =C2=A0 = Call Notes: = Called and asked for Chantel as he is responding to an email he received= from her. I reached out to the office and Pam answered and let me know t= hat Chantel is not currently available. Pam sent Chantel a message with M= ichael's information. Michael disconnected before I could let him know th= at we have sent a message to Chantel to follow up with him. = Transfer Outcome: = I did not make an outbound call = = Thank you, Sedalia ----==_mimepart_65a99eb49aacc_2243fbdeefb60e43047838e Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Shawntel, =E2=80=8BAll of that was before my time. =C2=A0This is o= ne o