--0000000000006d4957060f3f8670 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi, Thanks so much for getting back to me, appreciate your help. Warm regards, Shawntel Sousa, LPN Client Success Manager Home Care Assistance/The Key Calgary Office number: (403) 301-3777 Winnipeg Office Number: (204) 489-6000 Mobile number: (403) 305-6588 On Thu, Jan 18, 2024 at 2:57=E2=80=AFPM Mark Warner = wrote: > Hi Shawntel, > =E2=80=8BAll of that was before my time. This is one of MANY numbers tha= t used to > ring in to the 8x8 Call Center before call center operations were moved t= o > Frax. It might be worth touching base with Marketing maybe? They might > have records that could shed some light on this? > > Thanks, > Mark Warner > > > On Thu, 18 Jan at 4:52 PM , Shawntel Sousa > wrote: > Where might they get this number from? Do we know? > > Warm regards, > Shawntel Sousa, LPN > Client Success Manager > Home Care Assistance/The Key > > Calgary Office number: (403) 301-3777 > Winnipeg Office Number: (204) 489-6000 > Mobile number: (403) 305-6588 > > > On Thu, Jan 18, 2024 at 2:41=E2=80=AFPM Mark Warner wrote: > >> Hi Timothy, >> This is another case of the caller dialing in on phone number (650) >> 484-1817 (old 8x8 Nat'l Intake IVR.) This number is configured to ALWAY= S >> forward to Frax. >> >> Thanks, >> Mark Warner >> >> >> On Thu, 18 Jan at 4:40 PM , Timothy Thomas wrote: >> Hi Mark, >> Could you please trace the call to see how this caller ended up at Frax? >> >> Thanks >> >> ---------- Forwarded message --------- >> From: *Shawntel Sousa* >> Date: Thu, Jan 18, 2024 at 3:40=E2=80=AFPM >> Subject: Fwd: Frax | HCA CN CLG | Message/Transfer | Michael Frost >> To: Chuck Terlesky , Timothy Thomas >> >> Hi, I thought that we weren=E2=80=99t using fax. How do our clients that= call end >> up getting to them? >> >> Warm regards, >> Shawntel Sousa, LPN >> Client Success Manager >> Home Care Assistance/The Key >> >> Calgary Office number: (403) 301-3777 >> Winnipeg Office Number: (204) 489-6000 >> Mobile number: (403) 305-6588 >> >> ---------- Forwarded message --------- >> From: >> Date: Thu, Jan 18, 2024 at 1:34=E2=80=AFPM >> Subject: Frax | HCA CN CLG | Message/Transfer | Michael Frost >> To: >> >> Hello, >> Frax received a call for your business. I had the pleasure of speaking >> with the following Guest. If you have any questions, please contact >> Leader@FraxOutsourcing.com. >> *Frax Code:* HCA CN CLG >> *Date of Call:* 1/18/2024 >> *Time of Call:* 2:28 PM CST >> *Guest Name:* Michael Frost >> *Guest Phone #:* (368) 995-5114 >> *Callback Phone #:* (368) 995-5114 >> >> *Call Notes:* Called and asked for Chantel as he is responding to an >> email he received from her. I reached out to the office and Pam answered >> and let me know that Chantel is not currently available. Pam sent Chante= l a >> message with Michael's information. Michael disconnected before I could = let >> him know that we have sent a message to Chante