Re: FW: Helen St. Pierre

Hi All, This client tagged as Park Avenue Manor payor that is why I didn't
ask for the agreement.

Regards,
Sam Naffaa, CMA
905.337.1288
*Please note my email has changed:*
hcao.accounting@TheKey.com <Madhu.Vijayan@TheKey.com>

TheKey.com <https://www.thekey.com/>
[image: TheKey] <https://www.thekey.com/>







On Thu, Aug 3, 2023 at 11:14 AM Ali Malik <ali.malik@thekey.com> wrote:

> Hey guys,
>
> Im adding Sam to this email, he might have more insight in regards to this
> case for billing from Jan-March as Sumira took it over in April.
>
> @Sam Naffaa <hcao.accounting@thekey.com> Was there any communication made
> with the facility or anything at all regarding this case? They started
> services in Jan. There is no contract on file and the facility is refusing
> to pay and the client wants to see documentation before they proceed to
> even talk about settlement.
>
> thank you
>
>
>
> On Thu, Aug 3, 2023 at 10:47 AM Timothy Thomas <tt@thekey.com> wrote:
>
>> Hi Gerard,
>>
>> We do not have a signed consent agreement for this client. The operations
>> team was told at the time by our HCL that the facility where the client
>> resides would be paying for the services and subsequently billing the
>> client. In April the facility told us that they would not be handling
>> payment and to send the invoices to the POA Lisa. Unfortunately at that
>> time we did not request that a contract be signed and services continued on
>> until May.
>>
>> We were only informed of the large outstanding balance due in May as I
>> assume the billing department thought it was an institutional payer with a
>> longer lead time.
>>
>>
>> On Thu, Aug 3, 2023 at 10:19 AM <gerard.draetta@thekey.com> wrote:
>>
>>> Good morning,
>>>
>>>
>>>
>>> Please see the response I received from Lisa Quesnelle regarding Helen
>>> St. Pierre. Please forward me any and all paperwork as it does not appear
>>> that they will negotiate without seeing this.
>>>
>>>
>>>
>>> Gerard
>>>
>>>
>>>
>>> *From:* Lisa Quesnelle <lisa@lawclerkservice.ca>
>>> *Sent:* Wednesday, August 2, 2023 2:09 PM
>>> *To:* gerard.draetta@thekey.com
>>> *Subject:* Re: Helen St. Pierre
>>>
>>>
>>>
>>> Good Afternoon Gerard,
>>>
>>>
>>>
>>> I appreciate receiving your email and your desire to settle this issue
>>> amicably, as I am inclined to do the same.
>>>
>>>
>>>
>>> However, as previously requested, prior to engaging in any further
>>> discussion, I require a copy of the contract that was executed prior to
>>> your company providing services. As I previously advised Ali, Ms. St.
>>> Pierre's financial advisor has requested a copy of the signed contract
>>> before he will consider releasing funds.
>>>
>>>
>>>
>>> To be clear, I am unable to negotiate terms that have not been
>>> previously agreed upon, nor can I understand the source of your purported
>>> $96,000 claim without the contract.
>>>
>>>
>>>
>>> Once I am in receipt of the contract, I will be in a better position for
>>> further discussions.
>>>
>>>
>>>
>>>
>>>
>>> Thanks,
>>>
>>> Lisa
>>>
>>>
>>> ------------------------------
>>>
>>> *From:* gerard.draetta@thekey.com <gerard.draetta@thekey.com>
>>> *Sent:* Tuesday, August 1, 2023 1:50 PM
>>> *To:* Lisa Quesnelle <lisa@lawclerkservice.ca>
>>> *Subject:* Helen St. Pierre
>>>
>>>
>>>
>>> Lisa,
>>>
>>>
>>>
>>> Good afternoon, my name is Gerard A. Draetta and I am the Collection
>>> Manger with TheKey. Ali Malik has brought me up to speed on the account of
>>> Helen St. Pierre and has provided me with your contact information. It is
>>> my understanding that you are in contact with the financial advisor for Ms.
>>> St. Pierre and can help expedite a resolution relating to the outstanding
>>> balance of approximately $96K. Our intentions have been and continue to be
>>> to resolve this matter amicably without the need for protracted litigation,
>>> any help that you can provide would be greatly appreciated.
>>>
>>>
>>>
>>> While we are willing to negotiate a lump sum settlement to consider this
>>> matter closed, the original offer of $30K is unreasonable considering the
>>> balance due. If Ms. St. Pierre is stuck on that number, please let me know
>>> so we can proceed on our side accordingly. If you believe there to be
>>> additional room for negotiations, please let me know that as well and we
>>> can continue our dialogue. I look forward to hearing from you, with time
>>> being of the essence.
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> *Gerard A. Draetta*
>>>
>>> Collection Manager
>>>
>>> gerard.draetta@thekey.com
>>>
>>> (561) 563-7058
>>>
>>> *TheKey.com*
>>>
>>>
>>>
>>>
>>>
>>
>>
>> --
>> Tim Thomas
>> Head of Canada Division
>> *Please note my email has changed:*
>> tt@TheKey.com <tt@thekey.com>
>> (514) 591-9387
>> TheKey.ca <https://www.thekey.ca/>
>> [image: TheKey] <https://www.thekey.com/>
>>
>
>
> --
> *Ali Malik*
> Manager - Financial Operations
>
>