--0000000000006208700602063d1f Content-Type: multipart/alternative; boundary="00000000000062086f0602063d1e" --00000000000062086f0602063d1e Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hey guys, Im adding Sam to this email, he might have more insight in regards to this case for billing from Jan-March as Sumira took it over in April. @Sam Naffaa Was there any communication made with the facility or anything at all regarding this case? They started services in Jan. There is no contract on file and the facility is refusing to pay and the client wants to see documentation before they proceed to even talk about settlement. thank you On Thu, Aug 3, 2023 at 10:47=E2=80=AFAM Timothy Thomas wrot= e: > Hi Gerard, > > We do not have a signed consent agreement for this client. The operations > team was told at the time by our HCL that the facility where the client > resides would be paying for the services and subsequently billing the > client. In April the facility told us that they would not be handling > payment and to send the invoices to the POA Lisa. Unfortunately at that > time we did not request that a contract be signed and services continued = on > until May. > > We were only informed of the large outstanding balance due in May as I > assume the billing department thought it was an institutional payer with = a > longer lead time. > > > On Thu, Aug 3, 2023 at 10:19=E2=80=AFAM wrote= : > >> Good morning, >> >> >> >> Please see the response I received from Lisa Quesnelle regarding Helen >> St. Pierre. Please forward me any and all paperwork as it does not appea= r >> that they will negotiate without seeing this. >> >> >> >> Gerard >> >> >> >> *From:* Lisa Quesnelle >> *Sent:* Wednesday, August 2, 2023 2:09 PM >> *To:* gerard.draetta@thekey.com >> *Subject:* Re: Helen St. Pierre >> >> >> >> Good Afternoon Gerard, >> >> >> >> I appreciate receiving your email and your desire to settle this issue >> amicably, as I am inclined to do the same. >> >> >> >> However, as previously requested, prior to engaging in any further >> discussion, I require a copy of the contract that was executed prior to >> your company providing services. As I previously advised Ali, Ms. St. >> Pierre's financial advisor has requested a copy of the signed contract >> before he will consider releasing funds. >> >> >> >> To be clear, I am unable to negotiate terms that have not been previousl= y >> agreed upon, nor can I understand the source of your purported $96,000 >> claim without the contract. >> >> >> >> Once I am in receipt of the contract, I will be in a better position for >> further discussions. >> >> >> >> >> >> Thanks, >> >> Lisa >> >> >> ------------------------------ >> >> *From:* gerard.draetta@thekey.com >> *Sent:* Tuesday, August 1, 2023 1:50 PM >> *To:* Lisa Quesnelle >> *Subject:* Helen St. Pierre >> >> >> >> Lisa, >> >> >> >> Good afternoon, my name is Gerard A. Draetta and I am the Collection >> Manger with TheKey. Ali Mali