--000000000000dc3db705f0d4bee5 Content-Type: text/plain; charset="UTF-8" Thanks so much Shyanne it helps us see the bigger picture which shows that most of the issues have been addressed from a scheduling standpoint but we need to follow up with Recruitment so we do not lose that client! Calgary is 44 hours per week from what I can see on the standards act. Talk this week Sharon On Thu, Dec 22, 2022 at 2:02 PM Shyanne Hansen wrote: > Hi Sharon, > > I have added comments below. > Please let me know if anything additional is required. > > > > *Thank you;Shyanne Hansen * > *Staffing Manager* > of Calgary, Alberta & Winnipeg, Manitoba > *________________________* > > *Calgary Office: * > *825-801-5550**Winnipeg Office: **204-489-6000* > > [image: TheKey] > > > On Thu, Dec 22, 2022 at 12:35 PM Sharon Speirs wrote: > >> Hi Shyanne >> >> I was made aware of a few caregivers with overtime for the last payroll >> period and wanted to ensure that you also were aware and could ensure that >> going forward this is not a continual issue. The hours are fairly minimal >> but we know they can get out of hand quickly if we are not solving the >> problem . Please see below as I have asked some questions as you have more >> insight. >> >> Here are the caregivers with overtime hours >> >> *1. Reiselle Rampus - 7 hours overtime past pay period.* >> She looks clear going forward as this week she is at 35 and the >> following she is off. She worked last payroll with Bayers, Mcfaden and >> Adams so I was wondering there was an issue that we had to ask her to work >> overtime ? Was the overtime approved by anyone? >> > > She helped last minute with client Ann Bayers, client has dementia and > needed a companion in the hospital. Her daughter was sick and unable to be > there. > My understanding of the labour law for Calgary was that overtime is paid > after 264 hours worked per month. > > >> >> *2. Suprinder Dhillon - 4 hours of overtime last payroll.* I am not >> understanding the schedule as she mainly works with Trigg's overnight but >> last week she also picked up another client which put her into overtime but >> again was there an issue that you had no choice? >> > > This was a one time pickup. Client Marcs wife fell and broke her pelvis, > so extra care was needed for Marc. > >> >> Going forward she has 40 hours every week but every second week I see her >> scheduled 1030-7am which is causing overtime every payroll- why is that? Is >> this a request from the client that she needs to start early every second >> week? If it is then the client should be paying the 30 min of overtime not >> us. Please clarify if you can. >> > > This was temporary as the caregiver doing the evening shift could not work > past 10:30. It has been corrected. > >> >> *3. Michelle Portsmouth- 7 hours of overtime last pay period* >> What seems to be her normal schedule is in line but she did two >> overnights the last payroll - was this a one off? Again what was the >> situation and was it app