--0000000000005fe0610619b48144 Content-Type: multipart/alternative; boundary="0000000000005fe0600619b48143" --0000000000005fe0600619b48143 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Lisa, I just noticed, since the payment in VP was an ACH, is a refund even possible or do we have to cut a check back? Cynthia Lum Client Account Specialist * Please note my email has changed: * clum@thekey.com 408-669-5030 TheKey.com [image: TheKey] On Thu, May 30, 2024 at 4:32=E2=80=AFPM wrote: > + Lisa. > > > > Elizabeth Clark > > Director > > > > > > > > *From:* Timothy Thomas > *Sent:* Thursday, May 30, 2024 9:59 AM > *To:* John Janiga > *Cc:* Cynthia Lum ; Joey Taylor > *Subject:* Re: Gerard Rochon - Montreal Client > > > > How long will it take the refund to clear? Should we advise him? > > > > On Thu, May 30, 2024 at 12:55=E2=80=AFPM John Janiga > wrote: > > @Cynthia Lum looks like you are free to refund and > thank you for catching and reporting the overpayment. > > > > > *John Janiga* > > Collections Analyst 2 > *john.janiga@thekey.com * > > *408-647-7538 * > > *TheKey.com * > > [image: Image removed by sender. TheKey] > > > > > > > > On Thu, May 30, 2024 at 12:53=E2=80=AFPM Timothy Thomas w= rote: > > Ok, lets refund the double payment > > > > On Thu, May 30, 2024 at 12:51=E2=80=AFPM John Janiga > wrote: > > Hello Tim, > > > > I ran for all open charges on account using the PAD provided after > receiving notification from Joey that cheques were shredded. > > > > The charge ran successfully on 5.29 and has not returned. > > > > Best, > > > > > *John Janiga* > > Collections Analyst 2 > *john.janiga@thekey.com * > > *408-647-7538 * > > *TheKey.com * > > [image: Image removed by sender. TheKey] > > > > > > > > On Thu, May 30, 2024 at 12:41=E2=80=AFPM Timothy Thomas w= rote: > > Are we 100% sure the client has double paid? > > > > If that's the case, then yes we need to refund immediately. > > > > On Thu, May 30, 2024 at 12:01=E2=80=AFPM John Janiga > wrote: > > Hello Cynthia, > > > > I think because of the size of the check and the amount processed > yesterday, we should refund. > > > > Does anyone have any thoughts on this? > > > > *John Janiga* > > Collections Analyst 2 > *john.janiga@thekey.com * > > *408-647-7538 * > > *TheKey.com * > > [image: Image removed by sender. TheKey] > > > > > > > > On Thu, May 30, 2024 at 11:53=E2=80=AFAM Cynthia Lum wr= ote: > > Hi Joey and John, > > > > We received a check from this client yesterday for $12748.08 that was > dated 5/16/24 and was cashed by our lockbox. Should we refund this amoun= t > back to the PAD since it looks like we already processed the open balance > yesterday? > > Check image attached > > > > *Cynthia Lum * > > Client Account Specialist > > *Please note my email has changed: * > > clum@thekey.com > > 408-669-5030 > > *TheKey.com * > > [image: Image removed by sender. TheKey] > > > > > > On Wed, May 29, 2024 at 10:08=E2=80=AFAM John Janiga > wrote: > > Hello