This is a multipart message in MIME format. ------=_NextPart_000_126C_01DAB2AE.F306E560 Content-Type: multipart/alternative; boundary="----=_NextPart_001_126D_01DAB2AE.F3073380" ------=_NextPart_001_126D_01DAB2AE.F3073380 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable + Lisa. =20 Elizabeth Clark=20 Director =20 =20 =20 From: Timothy Thomas =20 Sent: Thursday, May 30, 2024 9:59 AM To: John Janiga Cc: Cynthia Lum ; Joey Taylor Subject: Re: Gerard Rochon - Montreal Client =20 How long will it take the refund to clear? Should we advise him? =20 On Thu, May 30, 2024 at 12:55=E2=80=AFPM John Janiga = > wrote: @Cynthia Lum looks like you are free to = refund and thank you for catching and reporting the overpayment.=20 =20 John Janiga Collections Analyst 2=20 john.janiga@thekey.com =20 408-647-7538=20 TheKey.com =20 =20 =20 =20 On Thu, May 30, 2024 at 12:53=E2=80=AFPM Timothy Thomas > wrote: Ok, lets refund the double payment =20 On Thu, May 30, 2024 at 12:51=E2=80=AFPM John Janiga = > wrote: Hello Tim,=20 =20 I ran for all open charges on account using the PAD provided after = receiving notification from Joey that cheques were shredded.=20 =20 The charge ran successfully on 5.29 and has not returned.=20 =20 Best,=20 =20 John Janiga Collections Analyst 2=20 john.janiga@thekey.com =20 408-647-7538=20 TheKey.com =20 =20 =20 =20 On Thu, May 30, 2024 at 12:41=E2=80=AFPM Timothy Thomas > wrote: Are we 100% sure the client has double paid? =20 If that's the case, then yes we need to refund immediately.=20 =20 On Thu, May 30, 2024 at 12:01=E2=80=AFPM John Janiga = > wrote: Hello Cynthia, =20 I think because of the size of the check and the amount processed = yesterday, we should refund.=20 =20 Does anyone have any thoughts on this?=20 =20 John Janiga Collections Analyst 2=20 john.janiga@thekey.com =20 408-647-7538=20 TheKey.com =20 =20 =20 =20 On Thu, May 30, 2024 at 11:53=E2=80=AFAM Cynthia Lum > wrote: Hi Joey and John, =20 We received a check from this client yesterday for $12748.08 that was = dated 5/16/24 and was cashed by our lockbox. Should we refund this = amount back to the PAD since it looks like we already processed the open = balance yesterday? Check image attached Cynthia Lum=20 Client Account Specialist=20 Please note my email has changed:=20 clum@thekey.com=20 408-669-5030 =09 TheKey.com=20 =20 =20 =20 On Wed, May 29, 2024 at 10:08=E2=80=AFAM John Janiga = > wrote: Hello Joey,=20 =20 I will run these open charges now and report back if they were = successful.=20 =20 Thank you!=20 John Janiga Collections Analyst 2=20 john.janiga@thekey.com =20 408-647-7538=20 TheKey.com =20 =20 =20 =20 On Wed, May 29, 2024 at 12:48=E2=80=AFPM Joey Taylor = > wrote: Good Afternoon, The client had paid by cheques (included below) that was post-dated. = J.P. Morgan returned the cheques and we shredded it. The client asked = that we collect the funds through PAD. Please do so.=20 =20 Thank you, =20 Joey Taylor Directeur G=C3=A9n=