--000000000000b0215606398552ad Content-Type: multipart/alternative; boundary="000000000000b0215306398552ac" --000000000000b0215306398552ac Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Audra We are having an issue with prorating of our live in clients. It seems that if we keep the box checked on payroll, it works, if we don't do the same on the billing side, the client gets billed twice. Am I missing something about the prorating process? See the email from my scheduling manager below= : *I received an email from Billing stating that the invoice for Josefa Epstein for the week of June 23=E2=80=9329 is incorrect as per the client.= When I checked, I noticed that for the last two weeks, the live-in shifts are not getting prorated in the system. For the week of June 16=E2=80=9322, the cli= ent was billed for full hours on Sunday twice, and I had informed Michelle, who corrected it last week. Now, for the week of June 23=E2=80=9329, they are a= gain flagging the invoice as incorrect, (billed full amount instead of 19hrs) shifts are still not getting prorated.* *To avoid further confusion, I tried making some changes to the upcoming shifts. I noticed that when we keep the client rate as the default live-in rate, the shifts are not prorated automatically. Therefore, I have changed all the upcoming shifts to custom rates ($437.31/day) so we can adjust manually as needed going forward.* Let me know if there is something I am misunderstanding. Otherwise I will reach out to Billing to get it corrected. Thanks Audra! Best regards, * Timon Page * General Manager, Ontario *Please note my email address has changed:* timon.page@thekey.com Mobile: (437) 223-0841 TheKey.com On Mon, Jul 7, 2025 at 4:27=E2=80=AFPM Audra Williams w= rote: > No worries, thanks for the update! > > On Mon, Jul 7, 2025 at 1:15=E2=80=AFPM Timon Page = wrote: > >> Hi Audra >> >> I believe that the Toronto office is now compliant. Apologies, I did no= t >> see Toronto or any other Canadian office on the list and so thought it >> wasn't applicable for Canada. >> >> Best regards, >> * Timon Page * >> General Manager, Ontario >> *Please note my email address has changed:* >> timon.page@thekey.com >> Mobile: (437) 223-0841 >> TheKey.com >> >> >> >> On Wed, Jul 2, 2025 at 3:53=E2=80=AFPM Audra Williams wrote: >> >>> Hi All! >>> >>> The below still needs to complete this action in Wellsky. Billing has = adjusted >>> the billing for the week of 6/23=E2=80=936/29 to ensure consistency, bu= t the >>> current and future schedules will still need to be updated to reflect t= his >>> change. @Tahira Gibbons I have let the team know >>> what issues you have encountered and will follow up with you. >>> >>> >>> - Home Care Assistance Toronto (Region: Canada) >>> - Oakville >>> - Toronto >>> - Home Care Assistance Montreal (Region: Canada) >>> - Montreal >>> - TheKey New Jersey (Region: Northeast) >>> - Bergen >>> - Central NJ >>> - Southern NJ >>> - Springfield >