--00000000000070a226063985621b Content-Type: multipart/alternative; boundary="00000000000070a226063985621a" --00000000000070a226063985621a Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I am looping in @Kristy Poyner and @Michelle Schefter to ensure that we get this correct for you! Kristy has been great at helping us get this set up in our URL's. Best, On Wed, Jul 9, 2025 at 1:57=E2=80=AFPM Timon Page w= rote: > Hi Audra > > We are having an issue with prorating of our live in clients. It seems > that if we keep the box checked on payroll, it works, if we don't do the > same on the billing side, the client gets billed twice. Am I missing > something about the prorating process? See the email from my scheduling > manager below: > > > *I received an email from Billing stating that the invoice for Josefa > Epstein for the week of June 23=E2=80=9329 is incorrect as per the clien= t.When I > checked, I noticed that for the last two weeks, the live-in shifts are no= t > getting prorated in the system. For the week of June 16=E2=80=9322, the c= lient was > billed for full hours on Sunday twice, and I had informed Michelle, who > corrected it last week. Now, for the week of June 23=E2=80=9329, they are= again > flagging the invoice as incorrect, (billed full amount instead of 19hrs) > shifts are still not getting prorated.* > > *To avoid further confusion, I tried making some changes to the upcoming > shifts. I noticed that when we keep the client rate as the default live-i= n > rate, the shifts are not prorated automatically. Therefore, I have change= d > all the upcoming shifts to custom rates ($437.31/day) so we can adjust > manually as needed going forward.* > > Let me know if there is something I am misunderstanding. Otherwise I will > reach out to Billing to get it corrected. > > > Thanks Audra! > Best regards, > * Timon Page * > General Manager, Ontario > *Please note my email address has changed:* > timon.page@thekey.com > Mobile: (437) 223-0841 > TheKey.com > > > > On Mon, Jul 7, 2025 at 4:27=E2=80=AFPM Audra Williams = wrote: > >> No worries, thanks for the update! >> >> On Mon, Jul 7, 2025 at 1:15=E2=80=AFPM Timon Page wrote: >> >>> Hi Audra >>> >>> I believe that the Toronto office is now compliant. Apologies, I did >>> not see Toronto or any other Canadian office on the list and so thought= it >>> wasn't applicable for Canada. >>> >>> Best regards, >>> * Timon Page * >>> General Manager, Ontario >>> *Please note my email address has changed:* >>> timon.page@thekey.com >>> Mobile: (437) 223-0841 >>> TheKey.com >>> >>> >>> >>> On Wed, Jul 2, 2025 at 3:53=E2=80=AFPM Audra Williams wrote: >>> >>>> Hi All! >>>> >>>> The below still needs to complete this action in Wellsky. Billing has= adjusted >>>> the billing for the week of 6/23=E2=80=936/29 to ensure consistency, b= ut the >>>> current and future schedules will still need to be updated to reflect = this >>>> change. @Tahira Gibbons I have let the team >