--00000000000087d531062b1f8862 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hey Sophia, Not sure what you mean. Normally the rate is calculated and adjusted by ClearCare but for these clients it=E2=80=99s not. I don=E2=80=99t know how = to enter it manually Joey Taylor *Directeur G=C3=A9n=C3=A9ral/**General Manager* 514-907-5065 TheKey.ca [image: TheKey] On Tue, Jan 7, 2025 at 9:44 AM Sophia Jantz wrote: > Hi Joey, > > Good morning. I am not showing the Holiday rate was entered for these > clients. The holiday rate needs to be entered into Clearcare for this to > generate for these clients . Once you have made the corrections in the > system the invoices will generate with the corrected rate. Please let me > know if you have any questions. > > Respectfully, > > Sophia Jantz > Billing Help Desk > 866-226-1702 > billing@thekey.com > 8:00AM-5:00PM EST Monday-Friday > > > > > =E2=80=8B > > > On Mon, 6 Jan at 7:42 PM , JosephTaylor wrote: > Good Evening, > > For the week of December 30th, 2024 to January 5th, 2025 I noticed the > following clients "who have authorization codes" were not billed the 1.5X > for the Stat Holiday on *January 1st, 2025*: > 1. Belvedere Maintenance > 2. Raymond Guilbault > 3. Belvedere Residence (Nursing Care) ***For this client, some shifts are > billed at 1.5X and some are not. > > I will email ClearCare support to find out what happened here. But please > make the adjustment to those shifts to make sure clients are billed the > correct amount. > > I will also audit the last few holidays later this week to ensure nothing > was missed and if we did miss something, we apply charges to this week's > invoicing. > > Thank you, > > Joey Taylor > *Directeur G=C3=A9n=C3=A9ral/**General Manager* > 514-907-5065 > TheKey.ca > [image: TheKey] > > 1034169:611100 > --00000000000087d531062b1f8862 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hey Sophia, Not sure what you mean. Normally the rate is calculated and adjusted = by ClearCare but for these clients it=E2=80=99s not. I don=E2=80=99t know h= ow to enter it manually Joey Taylor Directeur G=C3=A9n=C3=A9ral= / G= eneral Manager 514-907-5065 TheKey.ca =C2=A0=C2=A0 O= n Tue, Jan 7, 2025 at 9:44 AM Sophia Jantz < billing@thekey.com > wrote: <div style=3D"font-fami