----==_mimepart_677d3de9652d9_2373fc61833acc09604248 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Joey, Good morning. =C2=A0I am not showing the Holiday rate was en= tered for these clients. The holiday rate needs to be entered into Clearc= are for this to generate for these clients . Once you have made the corre= ctions in the system the invoices will generate with the corrected rate. = Please let me know if you have any questions. Respectfully, Sophia J= antz Billing Help Desk 866-226-1702 billing@thekey.com 8:00AM-5:00PM EST = Monday-Friday=C2=A0 =E2=80=8B = = On Mon, 6 Jan at 7:42 PM , JosephTaylor wro= te: = Good Evening, For the week of December 30th, 2024 to January 5th, 2025 = I noticed the following clients "who have authorization codes" were not b= illed the 1.5X for the Stat Holiday on January 1st, 2025: 1. Belvedere Ma= intenance=C2=A0 2. Raymond Guilbault 3. Belvedere Residence (Nursing Care= ) ***For this client, some shifts are billed at 1.5X and some are not. I= will email ClearCare support to find out what happened here. But please = make the adjustment to those shifts to make sure clients are billed the c= orrect amount. I will also audit the last few holidays later this week t= o ensure nothing was missed and if we did miss something, we apply charge= s to this week's invoicing. Thank you,=C2=A0 = = Joey Taylor = Directeur G=C3=A9n=C3=A9ral/General Manager = 514-907-5065 = TheKey.ca=C2=A0=C2=A0 ----==_mimepart_677d3de9652d9_2373fc61833acc09604248 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Joey, Good morning. =C2=A0I am not showing the Holiday rate wa= s entered for these clients. The holiday rate needs to be entered into Cl= earcare for this to generate for these clients . Once you have made the c= orrections in the system the invoices will generate with the corrected ra= te. Please let me know if you have any questions. Respectfully, Sophia Jantz Billing Help Desk 866-226-1702 billing@thekey.com 8:00AM-5:00PM EST Monday-Friday=C2=A0 =E2=80=8B On Mon, 6 Jan at 7:42 PM , JosephTaylor <= ;joey.taylor@thekey.com> wrote: Good Evening, For the week of December 30th, 2024 to January = 5th, 2025 I noticed the following clients "who have authorization codes" = were not billed the 1.5X for the Stat Holiday on January 1st, 2025 = : 1. Belvedere Maintenance=C2=A0 2. Raymond Guilbault 3. Belvede= re Residence (Nursing Care) ***For this client, some shifts are billed at= 1.5X and some are not. I will email ClearCare support to find out= what happened here. But please make the adjustment to those shifts to ma= ke sure clients are billed the correct amount. I will also audit t= he last few holidays later this week to ensure nothing was missed and if = we did miss something, we apply charges to this week's invoicing. = Thank you,=C2=A0 Joey Taylor Directeur G=C3=A9n=C3= =A9ral/ General Manager 514-907-5065 <a href=3D"http