--000000000000283f0605f216b408 Content-Type: multipart/alternative; boundary="000000000000283f0505f216b407" --000000000000283f0505f216b407 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I'm confused @Timothy Thomas I thought Carolyn was speaking to her? @Carolyn Daoust said all is good. Is this correct Carolyn? so I will email them back that the caregiver has been spoken to. Dominique Jacobs *Client Care Manager* Tel: 514.907.5065 | Fax: 514.221.4265 djacobs@homecareassistance.com | Homecareassistancemontreal.ca On Thu, Jan 12, 2023 at 2:59 PM Timothy Thomas wrote: > @Dominique Jacobs Can you please look into these > concerns and get back to us with an update? > > Thanks > > On Thu, Jan 12, 2023 at 1:44 PM wrote: > >> Hi, >> >> >> >> We received a call from the social worker of the CLSC for the services >> that we have in place for M. Andr=C3=A9 Gagn=C3=A9. The staff of the res= idence where >> he live did observe certain things that does not work with one PAB (day >> shift). They were not able to give a name in particular. Please inform t= he >> PABs in place for the services of M. Andr=C3=A9 Gagn=C3=A9 of the follow= ing >> rules/things that need to change: >> >> >> >> -the PABs are not allowed to wear flip-flops or sandals when they are >> working >> >> -the PABs need to wear a uniform. So no civil clothing. >> >> -the family and staff of the residence did observe that two incontinence >> panties are put at the same times. Even if M. Gagn=C3=A9 is urinating of= ten it >> will be preferable to put only one and do more changes. >> >> -the PABs need to stay with M. Andr=C3=A9 Gagn=C3=A9 when he is at the d= ining room >> for his meals. >> >> -one PABs in particular often leave for 1hours and half for a lunch >> break, that the residence=E2=80=99s staff need to cover. >> >> >> >> We will do a follow up with the social worker to be assured that any of >> those situation does not happen anymore. >> >> >> >> Thank you so much >> >> >> >> Andr=C3=A9anne >> >> >> >> >> > > > -- > Tim Thomas > Head of Canada Division > *Please note my email has changed:* > tt@TheKey.com > (514) 591-9387 > TheKey.com > [image: TheKey] > --000000000000283f0505f216b407 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I'm confused=C2=A0 @Timothy Thom= as =C2=A0I thought Carolyn was speaking to her?=C2=A0 @Carolyn Daoust =C2=A0=C2=A0said all is good. Is this co= rrect Carolyn? so I will email them back=C2=A0that the caregiver has been s= poken to.=C2=A0 =C2=A0 = Dominique Jacobs <img src=3D"https://= lh4.googleusercontent.com/1oTtVvKNbb7rm-zXzKtGJv1cZ5bPM7kKmCJi_26f4-K9cPv6j= qu3R4zTWcShGiVQIu2mEQzciseZs4O56PRVnmnMpraOB5EhGKHTlvzWvqSzXDM7rZhIJ07lLYuY= tmkMqFLdP0ix" width=3D"37" height=3D"32" style=3D"margin-left:0px;margin-