Re: URGENT START: Montreal Lead - Zip Code Says No Service (24 hour case)

I see now there were two threads on this, but confirming here as well I've
gone ahead and added H4W3B4 as a zip code in the system mapped to Montreal.

Tim - do you have a full 6 digit list we can use to import the zip codes?

Thanks,
Sarah

On Thu, Oct 26, 2023 at 2:57 PM Sarah Powers <spowers@thekey.com> wrote:

> I've double checked and all is matching except for Halifax. Is there
> another name this office goes by?
>
> On Thu, Oct 26, 2023 at 2:38 PM Sarah Powers <spowers@thekey.com> wrote:
>
>> Hi Timothy,
>>
>> We do have to keep with the 6 digit code as standard practice. I recall
>> that this list was originally uploaded into the system but I can double
>> check!
>>
>> With this example of H4W3B4 not included, is the request to get this
>> added?
>>
>> Thanks,
>> Sarah
>>
>> On Wed, Oct 25, 2023 at 9:35 AM Timothy Thomas <tt@thekey.com> wrote:
>>
>>> I know but originally we were told the 3 digits were sufficient. If we
>>> can work with 3 it would make our lives a lot easier.
>>>
>>> On Wed, Oct 25, 2023 at 12:05 PM Gabrielle Wolfe <gwolfe@thekey.com>
>>> wrote:
>>>
>>>> That spreadsheet has the full postal code, but H4W3B4 is not on it.
>>>>
>>>> [image: image.png]
>>>>
>>>> Gabrielle Wolfe
>>>> * Please note my email has changed: *
>>>> gwolfe@thekey.com <https://brand.thekey.com/esg/gwolfe@thekey.com>
>>>> +1-360-502-3020
>>>> TheKey.com <https://www.thekey.com/>
>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>
>>>>
>>>> On Wed, Oct 25, 2023 at 9:03 AM Timothy Thomas <tt@thekey.com> wrote:
>>>>
>>>>> Yes it was this spreadsheet
>>>>>
>>>>>
>>>>> https://docs.google.com/spreadsheets/d/1t2t_70dIWQpxhJ1bQ03hG8EpR5BAbkjubzwfFbLB-Fg/edit#gid=1400326815
>>>>>
>>>>> On Wed, Oct 25, 2023 at 11:32 AM Gabrielle Wolfe <gwolfe@thekey.com>
>>>>> wrote:
>>>>>
>>>>>> +Sarah Powers <spowers@thekey.com>
>>>>>>
>>>>>> I'm not sure what you mean by spreadsheet, Tim.  Was it a spreadsheet
>>>>>> you provided to the SF team to upload your zips in SF?  I'm assuming yes, @Sarah
>>>>>> Powers <spowers@thekey.com> what would you guys have done with a
>>>>>> spreadsheet that has only 3 characters for postal codes?  Canada is missing
>>>>>> at least h4w3b4, maybe others.
>>>>>>
>>>>>> GW
>>>>>>
>>>>>> Gabrielle Wolfe
>>>>>> * Please note my email has changed: *
>>>>>> gwolfe@thekey.com <https://brand.thekey.com/esg/gwolfe@thekey.com>
>>>>>> +1-360-502-3020
>>>>>> TheKey.com <https://www.thekey.com/>
>>>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>>>
>>>>>>
>>>>>> On Wed, Oct 25, 2023 at 8:15 AM Timothy Thomas <tt@thekey.com> wrote:
>>>>>>
>>>>>>> Hi Gabrielle,
>>>>>>>
>>>>>>> Any update on this? I want to make sure we don't lose out on any
>>>>>>> leads.
>>>>>>>
>>>>>>> Thanks
>>>>>>>
>>>>>>> On Mon, Oct 23, 2023 at 11:39 AM Timothy Thomas <tt@thekey.com>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Hi Gabrielle,
>>>>>>>>
>>>>>>>> So the postal code for this caller was not fully captured in our
>>>>>>>> spreadsheet.
>>>>>>>>
>>>>>>>> We did capture the first three digits H4W, which I thought was all
>>>>>>>> that was required. If we need the full 6 digits then we will have to
>>>>>>>> revisit the spreadsheet. Let me know.
>>>>>>>>
>>>>>>>> Thanks,
>>>>>>>> Tim
>>>>>>>>
>>>>>>>> On Sun, Oct 22, 2023 at 12:17 PM Gabrielle Wolfe <gwolfe@thekey.com>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> No problem Tim!  I also sent a note to Sarah and the SF team and
>>>>>>>>> CCed you.  I'm concerned we're not capturing all of the postal codes in SF
>>>>>>>>> for Canada.  Luckily my team escalates these to me, but even so it's not
>>>>>>>>> good that it went into the closed ticket no office dead zone.  I'll wait to
>>>>>>>>> see how Sarah and her team respond and set up a meeting with you and them
>>>>>>>>> next week if it doesn't look like we're making progress.  The system
>>>>>>>>> shouldn't block my team from getting valuable leads to your team.
>>>>>>>>>
>>>>>>>>> Thanks!
>>>>>>>>>
>>>>>>>>> GW
>>>>>>>>>
>>>>>>>>> Gabrielle Wolfe
>>>>>>>>> * Please note my email has changed: *
>>>>>>>>> gwolfe@thekey.com <https://brand.thekey.com/esg/gwolfe@thekey.com>
>>>>>>>>> +1-360-502-3020
>>>>>>>>> TheKey.com <https://www.thekey.com/>
>>>>>>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Sun, Oct 22, 2023 at 9:11 AM Timothy Thomas <tt@thekey.com>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>>> I spoke to him. We should have an assessment scheduled for
>>>>>>>>>> tomorrow. Waiting for confirmation.
>>>>>>>>>>
>>>>>>>>>> Thanks Gabrielle.
>>>>>>>>>>
>>>>>>>>>> On Sun, Oct 22, 2023 at 11:43 AM Gabrielle Wolfe <
>>>>>>>>>> gwolfe@thekey.com> wrote:
>>>>>>>>>>
>>>>>>>>>>> Looks like he called in a second time.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> https://homecareassistance.lightning.force.com/lightning/r/Lead/00Q7V00001ujfWNUAY/view
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Gabrielle Wolfe
>>>>>>>>>>> * Please note my email has changed: *
>>>>>>>>>>> gwolfe@thekey.com
>>>>>>>>>>> <https://brand.thekey.com/esg/gwolfe@thekey.com>
>>>>>>>>>>> +1-360-502-3020
>>>>>>>>>>> TheKey.com <https://www.thekey.com/>
>>>>>>>>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Sun, Oct 22, 2023 at 8:38 AM Gabrielle Wolfe <
>>>>>>>>>>> gwolfe@thekey.com> wrote:
>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> https://homecareassistance.lightning.force.com/lightning/r/Lead/00Q7V00001ujfOPUAY/view
>>>>>>>>>>>>
>>>>>>>>>>>> Wanted to flag this urgent start 24x7 case to you, the zip code
>>>>>>>>>>>> says you do not service the area, but since it's 24x7 I wanted to push it
>>>>>>>>>>>> through to you guys just in case.  The system automatically closed the lead
>>>>>>>>>>>> and I was unable to reopen it, so I just reassigned it to your office and
>>>>>>>>>>>> Desiree manually so you can see it.
>>>>>>>>>>>>
>>>>>>>>>>>> Tried to call Desiree, Joey, and Tim, I also tried your on-call
>>>>>>>>>>>> line for your intake team but Nina let me know Kerryanne who does urgent
>>>>>>>>>>>> start intakes is our on vacation for a few weeks.
>>>>>>>>>>>>
>>>>>>>>>>>> Thanks!
>>>>>>>>>>>>
>>>>>>>>>>>> GW
>>>>>>>>>>>>
>>>>>>>>>>>> Gabrielle Wolfe
>>>>>>>>>>>> * Please note my email has changed: *
>>>>>>>>>>>> gwolfe@thekey.com
>>>>>>>>>>>> <https://brand.thekey.com/esg/gwolfe@thekey.com>
>>>>>>>>>>>> +1-360-502-3020
>>>>>>>>>>>> TheKey.com <https://www.thekey.com/>
>>>>>>>>>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>
>>>>>>>> --
>>>>>>>> Tim Thomas
>>>>>>>> Head of Canada Division
>>>>>>>> *Please note my email has changed:*
>>>>>>>> tt@TheKey.com <tt@thekey.com>
>>>>>>>> (514) 591-9387
>>>>>>>> TheKey.ca <https://www.thekey.ca/>
>>>>>>>> [image: TheKey] <https://www.thekey.com/>
>>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>> Tim Thomas
>>>>>>> Head of Canada Division
>>>>>>> *Please note my email has changed:*
>>>>>>> tt@TheKey.com <tt@thekey.com>
>>>>>>> (514) 591-9387
>>>>>>> TheKey.ca <https://www.thekey.ca/>
>>>>>>> [image: TheKey] <https://www.thekey.com/>
>>>>>>>
>>>>>>
>>>>>
>>>>> --
>>>>> Tim Thomas
>>>>> Head of Canada Division
>>>>> *Please note my email has changed:*
>>>>> tt@TheKey.com <tt@thekey.com>
>>>>> (514) 591-9387
>>>>> TheKey.ca <https://www.thekey.ca/>
>>>>> [image: TheKey] <https://www.thekey.com/>
>>>>>
>>>>