--0000000000000bc308062359e2d4 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Just an FYI, in order to be expedient for Winnipeg today, I simply changed the behavior for ALL "closed" hours scenarios. If we're going to get specific with Holiday "days", but still want Closed hours going to the Call Center, we'll want to get to planning/approving this as quickly as we can. On Mon, Sep 30, 2024 at 12:31=E2=80=AFPM Mark Warner wrote: > For both Closed and Holiday hours? Pretty much anything outside of norma= l > Open hours? Or, just Holiday hours? If just Holiday, we can do it, but > it's going to take some doing and will require approval above my pay > grade. =F0=9F=98=89 > > On Mon, Sep 30, 2024 at 12:22=E2=80=AFPM Timothy Thomas w= rote: > >> Looks good. Can we make sure this is turned off for all future Canadian >> holidays? The call center is no longer staffed during the day. >> >> On Mon, Sep 30, 2024 at 1:05=E2=80=AFPM Mark Warner >> wrote: >> >>> Calls should ring the ring group now. Let me know if you find otherwis= e. >>> >>> On Mon, Sep 30, 2024 at 12:02=E2=80=AFPM Timothy Thomas = wrote: >>> >>>> Yes please. >>>> >>>> On Mon, Sep 30, 2024 at 1:01=E2=80=AFPM Mark Warner >>>> wrote: >>>> >>>>> We can. For ALL options? >>>>> >>>>> On Mon, Sep 30, 2024 at 11:59=E2=80=AFAM Timothy Thomas wrote: >>>>> >>>>>> Looks like they aren't answering. Could we please change that to the >>>>>> regular after hours on-call please. >>>>>> >>>>>> On Mon, Sep 30, 2024 at 12:50=E2=80=AFPM Mark Warner >>>>>> wrote: >>>>>> >>>>>>> Looking at Winnipeg IVR, all calls/options are going to the call >>>>>>> center for closed/holiday hours. >>>>>>> >>>>>>> On Mon, Sep 30, 2024 at 11:44=E2=80=AFAM Timothy Thomas >>>>>>> wrote: >>>>>>> >>>>>>>> Hey Mark, >>>>>>>> >>>>>>>> We=E2=80=99re having an issue with our phones in Winnipeg. Nancy i= s >>>>>>>> covering the stat holiday and her phone is going straight to voice= mail. Her >>>>>>>> 8x8 settings appear correct. Tried calling our office and I just g= et put on >>>>>>>> hold. >>>>>>>> >>>>>>>> Thanks >>>>>>>> >>>>>>>> *Tim Thomas* >>>>>>>> Head of Midwest & Canada Divisions | *TheKey* >>>>>>>> Mobile: 514.591.9387 >>>>>>>> [image: TheKey] >>>>>>>> >>>>>>> --0000000000000bc308062359e2d4 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Just an FYI, in order to be expedient=C2=A0for Winnipeg to= day, I simply changed the behavior for ALL "closed" hours scenari= os.=C2=A0 If we're going to get specific with Holiday "days",= but still want Closed hours going to the Call Center, we'll want to ge= t to planning/approving this as quickly as we can. On Mon, Sep 30, 2024 at 12:31=E2=80=AFPM Mark Warner < mark.warner@thekey.com > wrote: For bot= h Closed and Holiday hours?=C2=A0 Pretty much anything outside of normal Op= en hours? Or, just Holiday hours?=C2=A0 If just Holiday, we can do it, but = it's going to take some d