--00000000000083d528062359936b Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable For both Closed and Holiday hours? Pretty much anything outside of normal Open hours? Or, just Holiday hours? If just Holiday, we can do it, but it's going to take some doing and will require approval above my pay grade. =F0=9F=98=89 On Mon, Sep 30, 2024 at 12:22=E2=80=AFPM Timothy Thomas wro= te: > Looks good. Can we make sure this is turned off for all future Canadian > holidays? The call center is no longer staffed during the day. > > On Mon, Sep 30, 2024 at 1:05=E2=80=AFPM Mark Warner > wrote: > >> Calls should ring the ring group now. Let me know if you find otherwise= . >> >> On Mon, Sep 30, 2024 at 12:02=E2=80=AFPM Timothy Thomas = wrote: >> >>> Yes please. >>> >>> On Mon, Sep 30, 2024 at 1:01=E2=80=AFPM Mark Warner >>> wrote: >>> >>>> We can. For ALL options? >>>> >>>> On Mon, Sep 30, 2024 at 11:59=E2=80=AFAM Timothy Thomas wrote: >>>> >>>>> Looks like they aren't answering. Could we please change that to the >>>>> regular after hours on-call please. >>>>> >>>>> On Mon, Sep 30, 2024 at 12:50=E2=80=AFPM Mark Warner >>>>> wrote: >>>>> >>>>>> Looking at Winnipeg IVR, all calls/options are going to the call >>>>>> center for closed/holiday hours. >>>>>> >>>>>> On Mon, Sep 30, 2024 at 11:44=E2=80=AFAM Timothy Thomas >>>>>> wrote: >>>>>> >>>>>>> Hey Mark, >>>>>>> >>>>>>> We=E2=80=99re having an issue with our phones in Winnipeg. Nancy is= covering >>>>>>> the stat holiday and her phone is going straight to voicemail. Her = 8x8 >>>>>>> settings appear correct. Tried calling our office and I just get pu= t on >>>>>>> hold. >>>>>>> >>>>>>> Thanks >>>>>>> >>>>>>> *Tim Thomas* >>>>>>> Head of Midwest & Canada Divisions | *TheKey* >>>>>>> Mobile: 514.591.9387 >>>>>>> [image: TheKey] >>>>>>> >>>>>> --00000000000083d528062359936b Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable For both Closed and Holiday hours?=C2=A0 Pretty much anyth= ing outside of normal Open hours? Or, just Holiday hours?=C2=A0 If just Hol= iday, we can do it, but it's going to take some doing and will require = approval above my pay grade.=C2=A0=C2=A0=F0=9F=98=89 On Mon, Sep 30, 2024 at= 12:22=E2=80=AFPM Timothy Thomas < tt@th= ekey.com > wrote: Looks good. Can we make sure this is turned off fo= r all future Canadian holidays? The call center is no longer staffed during= the day. On Mon, Sep 30, 2024 at 1:05=E2=80=AFPM Mark Warner < mark.warner@thekey.co= m > wrote: Calls should ring the ring group now.=C2=A0 Let me know i= f you find otherwise. On Mon, Sep 30, 2024 at 12:02=E2=80=AFPM Timothy Thoma= s < tt@thekey.com &= gt; wrote: Yes please. On Mon, Sep 30, 2024 at 1:01=E2=80=AFPM Mark Warner = < mark.warner= @thekey.com > wrote: We can.=C2=A0 For ALL options? On Mon, Sep 30, 2= 024 at 11:59=E2=80=AFAM Timothy Thomas < tt@thekey.com > wrote: Looks like they aren'= t answering. Could we please