----==_mimepart_65416f805e73f_2432b03a023889432366 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Vanja,=C2=A0 Joe called me right after he emailed you and said he = mistakenly had us debit the wrong account. I will look into it tomorrow w= ith Sumira's help because she's more knowledgeable with Bambora and I wil= l call back Joe and touch base.=C2=A0 Thanks,=C2=A0 Vashon Palloo= = = On Tue, 31 Oct at 5:16 PM , Vanja Bezdrob = wrote: I just talked to Joe and money was taken out= of the account that client just received=C2=A0refund for so payment=C2=A0= was taken again from the wrong account.Please again issue credit for clie= nt and bill proper account that is in clear care. Thank you = = = = On Tue, Oct 31, 2023 at 11:29=E2=80=AFAM Vashon Palloo wrote: = = = = = Hi Vanja,=C2=A0 = = Per our call, I called Joe. Very nice person and he was easy to speak to= . He's going to confirm whose account is the xxxx9614 and get back to me = so we can decide what to do regarding this account. = = As far the new account, I have updated it on my end so going forward we = will charge this account. = = Thanks,=C2=A0 = = Vashon Palloo = = = = = = On Tue, 31 Oct at 1:35 PM , Vanja Bezdrob = wrote: Hello=C2=A0Vashon i am not sure how you do t= he billing but it is my understanding that u use information from the cle= ar care meaning that you check for most updated form of payment.If you go= to client profile there is nothing there except more current banking inf= ormation which=C2=A0was not used to bill client.If the payment was taken = from wrong account that is not correct and has to be fixed asap and prope= r account should be billed.Thank you = = = On Tue, Oct 31, 2023 at 10:24=E2=80=AFAM Vashon Palloo wrote: = = = = = Hi=C2=A0Vanja,=C2=A0 = = We don't see the EFT that Ali provided to me in clearcare either. Did yo= u provide him an EFT form that contained this bank info? = =E2=80=8B = = According to Sumira, we used to charge this client's credit card earlier= this year and we do not know when they switched to EFT. = = = Thanks,=C2=A0 = = Vashon Palloo = = = = = = = = = = = -- = Vanja Bezdrob LPN Client success manager Home Care Assistance = 1861 Marine Drive, = West Vancouver, BC V7V 1J7 = T 778-279-3634 = C 236-558-2376 = E vanja.bezdrob@thekey.com = = = = = = = = = = = = -- = Vanja Bezdrob LPN Client success manager Home Care Assistance = 1861 Marine Drive, = West Vancouver, BC V7V 1J7 = T 778-279-3634 = C 236-558-2376 = E vanja.bezdrob@thekey.com ----==_mimepart_65416f805e73f_2432b03a023889432366 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Vanja,=C2=A0 Joe called me right after he emailed you and said he mis= takenly had us debit the wrong account. I will look into it tomorrow with= Sumira's help because she's more knowledgeable with Bambora and I will c= all back Joe and touch base.=C2=A0 Thanks,=C2=A0 Vashon Palloo On Tue, 31 Oct at 5:16 PM , Vanja Bezdrob &l= t;vanja.bezdrob