--00000000000068100805e43dd4fc Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim, We will get you an update today. +Vincent Nukul Bhasin President & CTO, Mavencare On Wed, Jul 20, 2022 at 10:38 AM, Timothy Thomas wrote: > Hi Nukul, > > I see Brie is out of office until next week. Is there someone else on you= r > team who can look into this for us? > > Thanks > > On Wed, Jul 20, 2022 at 10:36 AM Timothy Thomas wrote: > > Hi Brie, > > Do you have an update on item number 2? The caregiver is now threatening > to go to the labour board for underpayment. We need to recalculate hours > worked so that we can process a pay adjustment. > > Please advise ASAP. > Thank you > Tim > > On Mon, Jul 11, 2022 at 9:31 AM Brianne Elgie > wrote: > > Hi Taneshia, > > I will have my team look into this and get back to you. > > Best, > Brie > > On Mon, Jul 11, 2022 at 9:22 AM Taneshia Persaud com> wrote: > > Good morning, > > Thanks for looking into this for me @Brianne Elgie > - the client has improved, and care is no > longer needed; therefore, app access is no longer needed. (JIRA: https:// > mavencare.atlassian.net/servicedesk/customer/portal/2/MID-3989). > > Also, I am still not able to get email notifications when the IT Team is > replying to Jiras (JIRA: https://mavencare.atlassian.net/servicedesk/ > customer/portal/2/MID-3927). > > Best, > > Taneshia > > On Mon, Jul 11, 2022 at 9:18 AM Brianne Elgie > wrote: > > @Aaron Lal - can you provide some insight on this? > > In the meantime, can you please send me the JIRA number Taneshia? > > Best, > Brie > > On Sat, Jul 9, 2022 at 9:45 AM Taneshia Persaud com> wrote: > > Thanks Brie. > > Just following up on another Jira filed for a new client CLs to have > access to the app. SOC was Tue July 5th, but they haven't had access > provided as of yet. > > Best, > > Taneshia Persaud, RPN, GCP | General Manager and (Interim) Clinical Care > Manager > > Mavencare and Home Care Assistance (HCA) > 70 Richmond St. E, #200 | Toronto, ON M5C 1N8 > Office: 416-855-2333 =E3=80=8Bpress #2, then #2 again > Cell: 647-406-9253 > taneshia.persaud@thekey.com > www.torontohomecareassistance.ca > > On Thu., Jul. 7, 2022, 2:50 p.m. Brianne Elgie, com> wrote: > > Hi All, > > We are still working through item number 2 - I have requested Aaron (from > product support) to provide an update directly. > > Best, > Brie > > On Thu, Jul 7, 2022 at 2:33 PM Taneshia Persaud com> wrote: > > Item#1 resolved. > > On Thu, Jul 7, 2022 at 12:50 PM Taneshia Persaud com> wrote: > > Thank you! > > On Thu, Jul 7, 2022 at 12:50 PM Nukul Bhasin wrote: > > +Brianne > Thanks for following up. We will get back to you asap. > > > > Nukul Bhasin > President & CTO, Mavencare > > > On Thu, Jul 07, 2022 at 12:46 PM, Taneshia Persaud thekey.com> wrote: > > Good afternoon Nukul, > > I have filed a couple of JIRAs (see below), that need follow-up as soon a= s > possible. Both are time sensitive, as we *need the info before** EOD >