--000000000000f8be4b062ccb4203 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi everyone, I love this idea. I think if they are going beyond delivering existing (onboarding, ongoing) trainings to really ensuring that the quality of care is what we want to see, it would make sense to house this person under quality rather than training. i'll find a 30-minute slot for Audra and I to meet to discuss and will add everyone else as optional in case they are also free to join. By then, I will draft a rough job description building out the types of duties and tasks this role can cover. Are we not including regulated states because these are primarily nurses? There was a discussion at some point around potentially having a non-nurse client success manager role for the regulated states to help us achieve the greater frequency of check ins and enhanced experience beyond what is outlined in the regs--is that still on the table? On Tue, Jan 28, 2025 at 12:35=E2=80=AFPM Audra Williams = wrote: > Hi Dr. Shadhi! > > Tim shared an exciting idea with Derek today regarding the potential > addition of a "Client Success Manager Trainer" for non-regulated states i= n > the East and Canada. This role would focus on key responsibilities such a= s: > > - Auditing care plans. > - Training Client Success Managers (CSMs). > - Conducting ride-alongs. > - Providing training on closing assessments effectively. > > This position seems like it would be a valuable addition to your team, > enhancing both training and operational excellence. > > What would the first steps look like to initiate this discussion and > explore the feasibility of implementing this role? > > Best, > -- > Audra Williams > Director, Divisional Operations > (425) 757-7027 > TheKey.com > > > [image: TheKey] > --000000000000f8be4b062ccb4203 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi everyone,=C2=A0 I love this idea. I = think if they are going beyond delivering existing (onboarding, ongoing) tr= ainings to really=C2=A0ensuring that the quality of care is what we want to= see, it would make sense to house this person under quality rather than tr= aining.=C2=A0 i'll find a 30-minute slot for A= udra and I to meet to discuss and will add everyone else as optional in cas= e they are also free to join. By then, I will draft a rough job description= building out the types of duties and tasks this role can cover.=C2=A0 Are we not including regulated states because=C2=A0the= se are primarily nurses? There was a discussion at some point around=C2=A0p= otentially having a non-nurse client success manager role for the regulated= states to help us achieve the=C2=A0greater frequency of check ins and enha= nced=C2=A0experience beyond what is outlined in the regs--is that still on = the table? = On Tue, Jan 28, 2025 at 12:35=E2=80= =AFPM Audra Williams < audraw@thekey= .com > wrote: Hi Dr. Shadhi! Tim shared an exciting idea with