--000000000000355c58062ccb5481 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable And is there a reason this is only East and Canada? *Melissa Reyes* President of Client Services(916)743-0530 On Tue, Jan 28, 2025 at 3:56=E2=80=AFPM Shadi Gholizadeh = wrote: > Hi everyone, > > I love this idea. I think if they are going beyond delivering existing > (onboarding, ongoing) trainings to really ensuring that the quality of ca= re > is what we want to see, it would make sense to house this person under > quality rather than training. > > i'll find a 30-minute slot for Audra and I to meet to discuss and will ad= d > everyone else as optional in case they are also free to join. By then, I > will draft a rough job description building out the types of duties and > tasks this role can cover. > > Are we not including regulated states because these are primarily nurses? > There was a discussion at some point around potentially having a non-nurs= e > client success manager role for the regulated states to help us achieve > the greater frequency of check ins and enhanced experience beyond what is > outlined in the regs--is that still on the table? > > On Tue, Jan 28, 2025 at 12:35=E2=80=AFPM Audra Williams wrote: > >> Hi Dr. Shadhi! >> >> Tim shared an exciting idea with Derek today regarding the potential >> addition of a "Client Success Manager Trainer" for non-regulated states = in >> the East and Canada. This role would focus on key responsibilities such = as: >> >> - Auditing care plans. >> - Training Client Success Managers (CSMs). >> - Conducting ride-alongs. >> - Providing training on closing assessments effectively. >> >> This position seems like it would be a valuable addition to your team, >> enhancing both training and operational excellence. >> >> What would the first steps look like to initiate this discussion and >> explore the feasibility of implementing this role? >> >> Best, >> -- >> Audra Williams >> Director, Divisional Operations >> (425) 757-7027 >> TheKey.com >> >> >> [image: TheKey] >> > --000000000000355c58062ccb5481 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable And is there a reason this is only East and Canada? = Melissa Reyes President of Client Services (916)743-0530 On Tue, Jan 28, 2025 at 3:56=E2=80=AFPM Shadi Gholizadeh < shadi@thekey.com > wrote: Hi everyone,=C2=A0 I love this idea. I think if they are going beyond delivering existin= g (onboarding, ongoing) trainings to really=C2=A0ensuring that the quality = of care is what we want to see, it would make sense to house this person un= der quality rather than training.=C2=A0 i'll f= ind a 30-minute slot for Audra and I to meet to discuss and will add everyo= ne else as optional in case they are also free to join. By then, I will dra= ft a rough job description building out the types of duties and tasks this = role can cover.=C2=A0 Are we not including regulat= ed states because=C2=A0these are pri