----==_mimepart_6584b43d2cddc_1da3fd12e15aed41584946c Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi=C2=A0Shawntel,=C2=A0 Thank you for your email, we are forwarding t= his inquiry over to our invoicing team so they can investigate that we in= voiced the correct amount to the client. Once we have an update one will = be provided here to you.=C2=A0 Thanks,=C2=A0 Alejandro Aponte = Billing@thekey.com 866-226-1702=C2=A0 = = On Thu, 21 Dec at 3:37 PM , Shawntel Sousa wrote: = Hi=C2=A0Team, = = = Client Carolyn Lewis's husband Bob has concerns with their most recent i= nvoice for November.=C2=A0 = = Client only had 70 hours of their client directed home care funds used b= ut they are allotted=C2=A095.25 hour per month, client was billed 10 hour= s at regular rate. Client wants to better understand why his hours were n= ot used and they were billed 10 hours at regular=C2=A0time.=C2=A0 = = Thank you for your help. = = Thank you, = Shawntel Sousa, LPN = Client Success Manager = = Direct: 403-305-6588 Calgary Office: 403-301-3777 Vancouver Office: 778-279-3634 = TheKey.ca ----==_mimepart_6584b43d2cddc_1da3fd12e15aed41584946c Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi=C2=A0Shawntel,=C2=A0 Thank you for your email, we are forwarding this inquiry= over to our invoicing team so they can investigate that we invoiced the = correct amount to the client. Once we have an update one will be provided= here to you.=C2=A0 Thanks,=C2=A0 Alejandro Aponte Billing@thekey.com 866-226-1702=C2=A0 On Thu, 21 Dec at 3:37 PM , Shawntel Sousa &= lt;ssousa@homecareassistance.com> wrote: Hi=C2=A0Team, Client Carolyn Lewis's husband Bob has concerns= with their most recent invoice for November.=C2=A0 Client only had 70 hours of their client direct= ed home care funds used but they are allotted=C2=A095.25 hour per month, = client was billed 10 hours at regular rate. Client wants to better unders= tand why his hours were not used and they were billed 10 hours at regular= =C2=A0time.=C2=A0 Thank you for your help. Than= k you, Sh= awntel Sousa, LPN Client S= uccess Manager Direct: 403-305-6588 Calgary Office: =