Thank you both!
On Thu, Nov 3, 2022 at 5:28 PM Sandra Daoust <sdaoust@homecareassistance.com>
wrote:
> I had it handy as I just spoke to him earlier: 514-845-7405
>
>
>
> Sandra Daoust <https://twitter.com/hcamontreal>
> <https://www.facebook.com/HCAGreaterMTL>
> <https://www.linkedin.com/company/home-care-assistance-montreal-soins-%C3%A0-domicile-/?miniCompanyUrn=urn%3Ali%3Afs_miniCompany%3A9227717&lipi=urn%3Ali%3Apage%3Ad_flagship3_company%3Bv05GHRhFSQKptnSSB677Pg%3D%3D&licu=urn%3Ali%3Acontrol%3Ad_flagship3_company-actor_container&lici=%2FlYOfmoyrq2A42y8ntKNeQ%3D%3D>
>
> *Gestionnaire des finances/Finance Manager - Canada*
>
> Tel: 514.907.5065 | Fax: 514.221.4265
>
> sdaoust@homecareassistance.com | Homecareassistancemontreal.ca
> <https://www.homecareassistancemontreal.ca/>
>
>
>
>
>
> On Thu, Nov 3, 2022 at 5:26 PM Timothy Thomas <tt@thekey.com> wrote:
>
>> I'll call him tomorrow, @Stephanie Demers <sdemers@thekey.com> can you
>> send me his number please?
>>
>> On Thu, Nov 3, 2022 at 5:10 PM Sandra Daoust <
>> sdaoust@homecareassistance.com> wrote:
>>
>>> Hi Timothy,
>>>
>>> Steph is copied on this as she is in the loop of the situation.
>>> Mr. Demers (recent client - August 2022) is upset about our billing
>>> structure. I have spoken to him, Steph has spoken to him, but he insists on
>>> speaking to the person at the top.
>>> He is frustrated that we invoice clients weekly because:
>>> 1) he finds it overwhelming to verify invoices on a weekly basis
>>> 2) he is getting charged high fees from the bank for the number of
>>> withdrawals from his account
>>>
>>> I explained that it's not something we can work around. Our billing is
>>> done weekly, that's how the system is set up and it allows for the
>>> rectification of any issues to be resolved in a timely manner. As such, all
>>> of our clients are billed weekly. In turn, clients are also charged weekly
>>> (he is on EFT). It would be way too confusing to charge some clients one
>>> week and not the other. Plus, the communication from corporate of late,
>>> makes it clear that we are not to veer from SOP.
>>>
>>> He is speaking with the bank about the fees, and I told him that we are
>>> happy to provide a report at year end for tax purposes to ease the
>>> management of 52 invoices.
>>>
>>> He still wants to speak to someone above.
>>>
>>> If you have 5 min, can you give him a call. He is very kind, just wants
>>> it escalated.
>>>
>>>
>>>
>>> Sandra Daoust <https://twitter.com/hcamontreal>
>>> <https://www.facebook.com/HCAGreaterMTL>
>>> <https://www.linkedin.com/company/home-care-assistance-montreal-soins-%C3%A0-domicile-/?miniCompanyUrn=urn%3Ali%3Afs_miniCompany%3A9227717&lipi=urn%3Ali%3Apage%3Ad_flagship3_company%3Bv05GHRhFSQKptnSSB677Pg%3D%3D&licu=urn%3Ali%3Acontrol%3Ad_flagship3_company-actor_container&lici=%2FlYOfmoyrq2A42y8ntKNeQ%3D%3D>
>>>
>>> *Gestionnaire des finances/Finance Manager - Canada*
>>>
>>> Tel: 514.907.5065 | Fax: 514.221.4265
>>>
>>> sdaoust@homecareassistance.com | Homecareassistancemontreal.ca
>>> <https://www.homecareassistancemontreal.ca/>
>>>
>>>
>>>
>>>
>>
>> --
>> Tim Thomas
>> Head of Canada Division
>> *Please note my email has changed:*
>> tt@TheKey.com <Tim.Thomas@TheKey.com>
>> (514) 591-9387
>> TheKey.com <https://www.thekey.com/>
>> [image: TheKey] <https://www.thekey.com/>
>>
> --
Stephanie Demers <https://twitter.com/hcamontreal>
<https://www.facebook.com/HCAGreaterMTL>
<https://www.linkedin.com/company/home-care-assistance-montreal-soins-%C3%A0-domicile-/?miniCompanyUrn=urn%3Ali%3Afs_miniCompany%3A9227717&lipi=urn%3Ali%3Apage%3Ad_flagship3_company%3Bv05GHRhFSQKptnSSB677Pg%3D%3D&licu=urn%3Ali%3Acontrol%3Ad_flagship3_company-actor_container&lici=%2FlYOfmoyrq2A42y8ntKNeQ%3D%3D>
Gestionnaire des Soins *|* Client Care Manager
Tel: 514.907.5065 | Fax: 514.221.4265 <5142214265>
sdemers@homecareassistance.com | Homecareassistancemontreal.ca
<https://www.homecareassistancemontreal.ca/>