--000000000000f13e5805ec97a1a0 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I had it handy as I just spoke to him earlier: 514-845-7405 Sandra Daoust *Gestionnaire des finances/Finance Manager - Canada* Tel: 514.907.5065 | Fax: 514.221.4265 sdaoust@homecareassistance.com | Homecareassistancemontreal.ca On Thu, Nov 3, 2022 at 5:26 PM Timothy Thomas wrote: > I'll call him tomorrow, @Stephanie Demers can you > send me his number please? > > On Thu, Nov 3, 2022 at 5:10 PM Sandra Daoust sdaoust@homecareassistance.com> wrote: > >> Hi Timothy, >> >> Steph is copied on this as she is in the loop of the situation. >> Mr. Demers (recent client - August 2022) is upset about our billing >> structure. I have spoken to him, Steph has spoken to him, but he insists= on >> speaking to the person at the top. >> He is frustrated that we invoice clients weekly because: >> 1) he finds it overwhelming to verify invoices on a weekly basis >> 2) he is getting charged high fees from the bank for the number of >> withdrawals from his account >> >> I explained that it's not something we can work around. Our billing is >> done weekly, that's how the system is set up and it allows for the >> rectification of any issues to be resolved in a timely manner. As such, = all >> of our clients are billed weekly. In turn, clients are also charged week= ly >> (he is on EFT). It would be way too confusing to charge some clients one >> week and not the other. Plus, the communication from corporate of late, >> makes it clear that we are not to veer from SOP. >> >> He is speaking with the bank about the fees, and I told him that we are >> happy to provide a report at year end for tax purposes to ease the >> management of 52 invoices. >> >> He still wants to speak to someone above. >> >> If you have 5 min, can you give him a call. He is very kind, just wants >> it escalated. >> >> >> >> Sandra Daoust >> >> >> >> *Gestionnaire des finances/Finance Manager - Canada* >> >> Tel: 514.907.5065 | Fax: 514.221.4265 >> >> sdaoust@homecareassistance.com | Homecareassistancemontreal.ca >> >> >> >> >> > > -- > Tim Thomas > Head of Canada Division > *Please note my email has changed:* > tt@TheKey.com > (514) 591-9387 > TheKey.com > [image: TheKey] > --000000000000f13e5805ec97a1a0 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I had it handy as I just spoke to him earlier:=C2=A0 514-845-7405 = =C2=A0 Sandra Daoust <span style=3D"font-size:11pt;font= -family:Arial;color:rgb(17,85,204);background-color:transparent;font-weight=