--0000000000005097f60605d01eb2 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Leadership team, Comments provide an illustrated detail of their likes and dislikes. I am not sure if the billing system is done centrally but have included Lito from the billing help desk on here for feedback if there is anything that can be viewed on their end that is associated with the mention of "billing system is so painful". Please let service know if we can help in any way. On Wed, Sep 20, 2023 at 3:11=E2=80=AFPM Medallia = wrote: > Client Name: Mary 1034181631 Cobb > > CC ID: 2933463 > > Primary Contact: Heather Cobb > > PC Contact Info: heather.alice.cobb@gmail.com / > > Survey Delivery: Email > > Division: Canada > > Business Unit: Winnipeg > > Tenure: More Than 52 Weeks > > Actual Customer Segment: Turtle > > Stated Customer Segment: > > Survey: Relationship 2 > > Main Score: 5 > > Comments: Ann is great and I really appreciate the thoughtful things she > does with and for my mom -- anticipating family events and taking her for > her hair to be done in advance for example. She is kind and reliable, and= a > great source of support to my mom Right now it is because the billing > system is so painful. I don't know why simple requests seem to be so > complicated. Much worse than when Home Care was managed in MB > > Please click here to see the full survey response and learn more about th= e > client: https://hca.medallia.com/hca/respInvForm.do?surveyid=3D292028 > --0000000000005097f60605d01eb2 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Leadership team, = Comments provide an illustrated detail of their likes and dislikes. I am n= ot sure if the billing system is done centrally but have included Lito from= the billing help desk on here for feedback if there is anything that can b= e viewed on their end that is associated with the mention of "billing = system is so painful". Please let service know if we can help in= any way. On Wed, Sep 20, 2023 at 3:11=E2=80=AFPM Medallia < noreply@app.medallia.com > wrot= e: Client Nam= e: Mary 1034181631 Cobb CC ID: 2933463 Primary Contact: Heather= Cobb PC Contact Info: heather.alice.cobb@gmail.com / Survey Deli= very: Email =20 Division: Canada Business Unit: Winnipeg Tenure: More = Than 52 Weeks Actual Customer Segment: Turtle Stated Customer= Segment: Survey: Relationship 2 Main Score: 5 Comm= ents: Ann is great and I really appreciate the thoughtful things she does w= ith and for my mom -- anticipating family events and taking her for her hai= r to be done in advance for example. She is kind and reliable, and a great= source of support to my mom Right now it is because the billing system is so painful. I don't know= why simple requests seem to be so complicated. Much worse than when Home = Care was managed in MB Please click here to see the full survey response and learn more ab= out the client: https://hca.medallia.