--000000000000d13b100605d029c3 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable We have been working with this family closely and have tried effortlessly to help resolve issues that are often out of our control. We understand billing has gone through a lot of transition but these comments reflect the views of many clients in the Canadian region. I appreciate you highlighting this and I will reach out to discuss the direction billing is going in to help alleviate the stress it=E2=80=99s cau= sed. Cheryl On Wed, Sep 20, 2023 at 5:21 PM Aileen Ruffin wrote: > Hi Leadership team, > > Comments provide an illustrated detail of their likes and dislikes. I am > not sure if the billing system is done centrally but have included Lito > from the billing help desk on here for feedback if there is anything that > can be viewed on their end that is associated with the mention of "billin= g > system is so painful". > > Please let service know if we can help in any way. > > On Wed, Sep 20, 2023 at 3:11=E2=80=AFPM Medallia wrote: > >> Client Name: Mary 1034181631 Cobb >> >> CC ID: 2933463 >> >> Primary Contact: Heather Cobb >> >> PC Contact Info: heather.alice.cobb@gmail.com / >> >> Survey Delivery: Email >> >> Division: Canada >> >> Business Unit: Winnipeg >> >> Tenure: More Than 52 Weeks >> >> Actual Customer Segment: Turtle >> >> Stated Customer Segment: >> >> Survey: Relationship 2 >> >> Main Score: 5 >> >> Comments: Ann is great and I really appreciate the thoughtful things she >> does with and for my mom -- anticipating family events and taking her fo= r >> her hair to be done in advance for example. She is kind and reliable, an= d a >> great source of support to my mom Right now it is because the billing >> system is so painful. I don't know why simple requests seem to be so >> complicated. Much worse than when Home Care was managed in MB >> >> Please click here to see the full survey response and learn more about >> the client: https://hca.medallia.com/hca/respInvForm.do?surveyid=3D29202= 8 >> > --000000000000d13b100605d029c3 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable We have been working with this family closely and have tr= ied effortlessly to help resolve issues that are often out of our control. = We understand billing has gone through a lot of transition but these commen= ts reflect the views of many clients in the Canadian region.=C2=A0 I appreciate you highlighting th= is and I will reach out to discuss the direction billing is going in to hel= p alleviate the stress it=E2=80=99s caused.=C2=A0 Cheryl=C2=A0 On Wed, Sep 20, 2023 at 5:21 PM = Aileen Ruffin < aruffin@thekey.com > wrote: Hi Leadership team, Comments provide an= illustrated detail of their likes and dislikes. I am not sure if the billi= ng system is done centrally but have included Lito from the billing help de= sk on here for feedback if there is anything that can be viewed on their en= d that is associ