--000000000000dff8dd062bad4355 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Great summary. Thanks so much Abby! On Mon, Jan 13, 2025 at 2:27=E2=80=AFPM Abby Cnossen = wrote: > Hello Compliance Team, > > The corrective action to audit 10 active caregiver files has been > completed. Below are the results: > > - *100%* of caregiver files contained completed background checks. > - *0%* contained completed annual performance evaluations. > - *0%* contained proof of orientation. > > To address these gaps and ensure compliance moving forward: > > 1. *Training:* A training session has been conducted with the General > Manager and Caregiver Manager responsible for compliance. > 2. *Proof of Orientation:* As of *12-10-24*, all new hire employees > will have their Proof of Orientation uploaded to WellSky. > 3. *Annual Performance Evaluations:* As of *12-10-24*, Annual > Performance Evaluations will be filed in a secure Google Drive accessi= ble > HERE . > 4. *Background Checks:* Background checks will continue to be uploaded > regularly by the General Manager or an appointed representative to the > appropriate secured drive. > > Additionally, the Manager of Quality and Service will conduct monthly > audits at the start and end of each month. Any discrepancies or missed > Annual Performance Evaluations will be addressed with the General Manager > during a standing monthly review meeting. > > While reviewing the files for the original individuals, no additional > documents were found to address those that were initially missing. Two > employees are no longer active with TheKey. > > The Caregiver Manager is actively working to ensure that each remaining > individual is brought into compliance with Annual Performance Evaluations= . > > Please let me know if you have any further questions or require additiona= l > details about these corrective actions and ongoing efforts. > > Best regards, > -- > *Abby Cnossen* > Manager of Quality and Service > Call or text: 616-271-8243 > TheKey.com > --=20 Amanda Fults Senior Regulatory, Compliance Manager 714-623-6918 amanda.fults@thekey.com TheKey.com [image: TheKey] CONFIDENTIALITY NOTICE: The information in the Email is confidential and may be privileged. This Email is intended solely for the named recipient or recipients. If you are not the intended recipient, any use, disclosure, copying or distribution of this Email is prohibited. If you are not the intended recipient, please inform us by replying with the subject line marked "Wrong Address" and then deleting this Email and any attachments. --000000000000dff8dd062bad4355 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Great summary. Thanks so much Abby! O= n Mon, Jan 13, 2025 at 2:27=E2=80=AFPM Abby Cnossen < acnossen@thekey.com > wrote: Hello Compliance Team,=C2=A0 The corrective action to audit 10 activ= e caregiver files has been completed. Below are the results: 100% of caregiver f