Ohio: Completion of Corrective Action and Implementation of Updated Processes

--0000000000007db706062b9c463b Content-Type: text/plain; charset="UTF-8" Hello Compliance Team, The corrective action to audit 10 active caregiver files has been completed. Below are the results: - *100%* of caregiver files contained completed background checks. - *0%* contained completed annual performance evaluations. - *0%* contained proof of orientation. To address these gaps and ensure compliance moving forward: 1. *Training:* A training session has been conducted with the General Manager and Caregiver Manager responsible for compliance. 2. *Proof of Orientation:* As of *12-10-24*, all new hire employees will have their Proof of Orientation uploaded to WellSky. 3. *Annual Performance Evaluations:* As of *12-10-24*, Annual Performance Evaluations will be filed in a secure Google Drive accessible HERE . 4. *Background Checks:* Background checks will continue to be uploaded regularly by the General Manager or an appointed representative to the appropriate secured drive. Additionally, the Manager of Quality and Service will conduct monthly audits at the start and end of each month. Any discrepancies or missed Annual Performance Evaluations will be addressed with the General Manager during a standing monthly review meeting. While reviewing the files for the original individuals, no additional documents were found to address those that were initially missing. Two employees are no longer active with TheKey. The Caregiver Manager is actively working to ensure that each remaining individual is brought into compliance with Annual Performance Evaluations. Please let me know if you have any further questions or require additional details about these corrective actions and ongoing efforts. Best regards, -- *Abby Cnossen* Manager of Quality and Service Call or text: 616-271-8243 TheKey.com --0000000000007db706062b9c463b Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello Compliance Team,=C2=A0 The= corrective action to audit 10 active caregiver files has been completed. B= elow are the results: 100% of caregiver files c= ontained completed background checks. 0% contained= completed annual performance evaluations. 0% cont= ained proof of orientation. To address these gaps and ensure co= mpliance moving forward: Training: A training s= ession has been conducted with the General Manager and Caregiver Manager re= sponsible for compliance. Proof of Orientation: As= of 12-10-24 , all new hire employees will have their Proof= of Orientation uploaded to WellSky. Annual Performance Eva= luations: As of 12-10-24 , Annual Performance Eval= uations will be filed in a secure Google Drive accessible HERE . Background Checks: Backgro= und checks will continue to be uploaded regularly by the General Manager or= an appointed representative to the appropriate secured drive. = Additionally, the Manager of Quality and Service will conduct monthly audit= s at the start and end of each month. Any discrepancies or missed Annual Pe= rforman