--000000000000fb77a40616b223c8 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Tammi is reviewing the file and will circle back. On Mon, Apr 22, 2024 at 9:41=E2=80=AFAM Timothy Thomas wrot= e: > Hi Steve, > > Did we ever receive a response on the collections letter to Helen St. > Piere? > > Thanks > > On Wed, Oct 4, 2023 at 3:15=E2=80=AFPM Timothy Thomas wro= te: > >> Thanks! >> >> On Wed, Oct 4, 2023 at 2:57=E2=80=AFPM Steve Koyanagi >> wrote: >> >>> We=E2=80=99ve sent out the letter and are waiting on a response. >>> >>> We will keep you posted. >>> >>> On Wed, Oct 4, 2023 at 10:38 AM Timothy Thomas wrote: >>> >>>> Any updates here? >>>> >>>> Steve, did you ever receive an answer? >>>> >>>> On Thu, Sep 21, 2023 at 11:40=E2=80=AFAM Steve Koyanagi >>>> wrote: >>>> >>>>> Our team can send a letter. Can you confirm the $ amount you'd like t= o >>>>> offer that we can include in the letter? >>>>> >>>>> On Thu, Sep 21, 2023 at 6:12=E2=80=AFAM w= rote: >>>>> >>>>>> Good morning, >>>>>> >>>>>> >>>>>> >>>>>> I believe that they would be willing to settle however, in absence o= f >>>>>> the contract, I have been told that they are unwilling to negotiate. >>>>>> Perhaps a letter from legal might be more effective at this time. Pl= ease >>>>>> let me know your thoughts. >>>>>> >>>>>> >>>>>> >>>>>> Gerard >>>>>> >>>>>> >>>>>> >>>>>> *From:* Timothy Thomas >>>>>> *Sent:* Wednesday, September 20, 2023 8:06 PM >>>>>> *To:* Steve Koyanagi >>>>>> *Cc:* Ali Malik ; Tammi Franzese >>>>> tammi.franzese@thekey.com>; gerard.draetta@thekey.com >>>>>> *Subject:* Re: FW: Helen St. Pierre >>>>>> >>>>>> >>>>>> >>>>>> Agreed with your approach Steve. >>>>>> >>>>>> >>>>>> >>>>>> I think 50% would be ideal as it would at least cover the costs >>>>>> associated with care. From a negotiation point of view perhaps we st= art at >>>>>> 75% and move down to 50% as a final offer..? >>>>>> >>>>>> >>>>>> >>>>>> On Wed, Sep 20, 2023 at 6:17=E2=80=AFPM Steve Koyanagi >>>>>> wrote: >>>>>> >>>>>> Looping in our new paralegal Tammi as she will help spearhead legal >>>>>> collections. Perhaps we respond with something along the following: >>>>>> >>>>>> "While we are unable to locate a contract, we've provided evidence >>>>>> that the services were accepted by your client and therefore payment= is due >>>>>> to us for services rendered. At this time, we are willing to accept = _______ >>>>>> amount in order to settle this account?" >>>>>> >>>>>> >>>>>> >>>>>> Tim/Gerard, are you open to a lower amount than the 96 to attempt to >>>>>> resolve this? Thoughts? >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> On Wed, Sep 20, 2023 at 2:36=E2=80=AFPM = wrote: >>>>>> >>>>>> Good afternoon, >>>>>> >>>>>> >>>>>> >>>>>> As previously discussed, I have supplied Lisa Quesnelle with the car= e >>>>>> logs and notes. However, Lisa most recent email continually asks for= a copy >>>>>> of the contract. I have stopped short of telling her that we don=E2= =80=99t have it, >>>>