Re: [EXTERNAL] Re: Canadian Shipping Not Allowed??

Thanks Rob!

On Mon, Oct 7, 2024 at 12:22 PM Timothy Thomas <tt@thekey.com> wrote:

> Good news! Thank you.
>
> On Mon, Oct 7, 2024 at 12:48 PM Rob Dauses <robert.s.dauses@rrd.com>
> wrote:
>
>> All-
>>
>> This is fixed!  See screenshot below.  I was logged in as Sugas to
>> confirm.
>>
>> [image: image.png]
>>
>> In case you're curious, this was the result of the ship method options
>> selected when we built out the site *before* your expansion in Canada.
>> UPS won't deliver to Canada via Ground or 2-Day, so we just added a third
>> option: UPS Standard.
>>
>> Questions?  Happy to jump on a quick call this afternoon.
>>
>> - Rob
>>
>>
>>
>>
>> ROB DAUSES
>> Strategic Accounts
>> 13201 Mid-Atlantic Boulevard, Suite 100, Laurel, MD 20708
>> *c* 410.598.2386
>> *e*  <robert.s.dauses@rrd.com>robert.s.dauses@rrd.com
>> *w* rrd.com <https://www.rrdonnelley.com/>
>> [image: RRD]
>>
>>
>>
>>
>> On Mon, Oct 7, 2024 at 12:34 PM Ashley Mirone <amirone@thekey.com> wrote:
>>
>>> Looping in +Timothy Thomas <tt@thekey.com> here who has insights on the
>>> process and what the team needs to set these new hires up for success
>>>
>>> Ashley Mirone
>>> Vice President of Business Development
>>> *Please note my email has changed:*
>>> amirone@TheKey.com <Ashley.Mirone@TheKey.com>
>>> Direct: (310) 755-9669
>>> TheKey.com <https://www.thekey.com/>
>>> [image: TheKey] <https://homecareassistance.com/>
>>>
>>>
>>> On Mon, Oct 7, 2024 at 9:02 AM Rob Dauses <robert.s.dauses@rrd.com>
>>> wrote:
>>>
>>>> Emma - We're on it.  Stand by ...
>>>>
>>>> +TheKey Sales Support <thekey.support@rrd.com>
>>>>
>>>> - RD
>>>>
>>>>
>>>>
>>>>
>>>> ROB DAUSES
>>>> Strategic Accounts
>>>> 13201 Mid-Atlantic Boulevard, Suite 100, Laurel, MD 20708
>>>> *c* 410.598.2386
>>>> *e*  <robert.s.dauses@rrd.com>robert.s.dauses@rrd.com
>>>> *w* rrd.com <https://www.rrdonnelley.com/>
>>>> [image: RRD]
>>>>
>>>>
>>>>
>>>>
>>>> On Mon, Oct 7, 2024 at 12:00 PM Emma Zumsen <emma.zumsen@thekey.com>
>>>> wrote:
>>>>
>>>>> Hey Rob,
>>>>>
>>>>> Just saw Josh's OOO note. Can you possibly help us resolve the
>>>>> Canadian shipping issues?
>>>>>
>>>>> Thanks!
>>>>>
>>>>>
>>>>> On Mon, Oct 7, 2024 at 10:45 AM Emma Zumsen <emma.zumsen@thekey.com>
>>>>> wrote:
>>>>>
>>>>>> Hi there,
>>>>>>
>>>>>> Let me dig in with Josh to see what solutions we can find.
>>>>>>
>>>>>> @Joshua Shiner <joshua.f.shiner@rrd.com>  - are you able to
>>>>>> troubleshoot this issue so we can get these materials out the door?
>>>>>>
>>>>>> Thanks!
>>>>>> Emma
>>>>>>
>>>>>> On Mon, Oct 7, 2024 at 9:32 AM Denny Roebel <denny.roebel@thekey.com>
>>>>>> wrote:
>>>>>>
>>>>>>> Good morning -
>>>>>>>
>>>>>>> Is there any way I can get an update on this?  I have another HCL in
>>>>>>> training in Canada and both are in need of Brand Center items and are
>>>>>>> unable to submit an order.
>>>>>>>
>>>>>>> Please advise me on the next step.  Thank you in advance for your
>>>>>>> assistance!
>>>>>>>
>>>>>>> -Denny
>>>>>>>
>>>>>>>
>>>>>>> On Thu, Sep 26, 2024 at 11:41 AM Sugas Sivanesan <
>>>>>>> sugashan.sivanesan@thekey.com> wrote:
>>>>>>>
>>>>>>>> Hey Jackie,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Same issue still appears. I attached a screenshot for your record.
>>>>>>>>
>>>>>>>>
>>>>>>>> Please let me know if I’m doing something wrong.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Ty!
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Sugas Sivanesan
>>>>>>>>
>>>>>>>> Home Care Liaison
>>>>>>>>
>>>>>>>> *sugashan.sivanesan@thekey.com <sugashan.sivanesan@thekey.com> *
>>>>>>>>
>>>>>>>> (416) 457-6274
>>>>>>>>
>>>>>>>> *TheKey.com <https://thekey.com/> *
>>>>>>>>
>>>>>>>> [image: Click to go to TheKey's LinkedIn page.]
>>>>>>>> <https://www.linkedin.com/company/thekeycare> [image: Click to go
>>>>>>>> to TheKey's Instagram page.]
>>>>>>>> <https://www.instagram.com/thekeyhomecare> [image: Click to go to
>>>>>>>> TheKey's Facebook page.] <https://www.facebook.com/TheKeyCare>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> [image: signature_505161808] <https://thekey.com/>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *From: *Jackie Summers <jsummers@thekey.com>
>>>>>>>> *Date: *Wednesday, September 25, 2024 at 9:28 PM
>>>>>>>> *To: *Timon Page <timon.page@thekey.com>
>>>>>>>> *Cc: *RRD Streamline Support <rrdstreamlinesupport@rrd.com>, Brand
>>>>>>>> Center Help <brandcenterhelp@thekey.com>, Sugas Sivanesan <
>>>>>>>> sugashan.sivanesan@thekey.com>, Denny Roebel <
>>>>>>>> denny.roebel@thekey.com>
>>>>>>>> *Subject: *Re: Canadian Shipping Not Allowed??
>>>>>>>>
>>>>>>>> Sugas - Can we attempt to re-order with the new postal code please
>>>>>>>> and confirm once it's submitted?
>>>>>>>>
>>>>>>>> We'd love to get you your items!
>>>>>>>>
>>>>>>>>
>>>>>>>> *Jackie Summers *
>>>>>>>>
>>>>>>>> Director of Sales Operations
>>>>>>>>
>>>>>>>> 951-675-0413
>>>>>>>>
>>>>>>>> *TheKey.com <https://www.thekey.com/>*
>>>>>>>>
>>>>>>>> [image: Image removed by sender. TheKey]
>>>>>>>> <https://homecareassistance.com/>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Tue, Sep 24, 2024 at 5:36 AM Timon Page <timon.page@thekey.com>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>> Good morning RRD team
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> I noticed that the postal code is incorrect which might be causing
>>>>>>>> the issue. The correct postal code is:
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> M4P 1E4
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Best regards,
>>>>>>>> * Timon Page *
>>>>>>>>
>>>>>>>> General Manager, Ontario
>>>>>>>>
>>>>>>>> *Please note my email address has changed:*
>>>>>>>>
>>>>>>>> timon.page@thekey.com
>>>>>>>>
>>>>>>>> Mobile: (437) 223-0841
>>>>>>>>
>>>>>>>> *TheKey.com <https://thekey.com/> *
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> [image: Image removed by sender.] <https://thekey.com/>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Mon, Sep 23, 2024 at 5:32 PM Jackie Summers <jsummers@thekey.com>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>> Hello RRD Team.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> +Sugas Sivanesan <sugashan.sivanesan@thekey.com>  is trying to
>>>>>>>> order and this error keeps coming up with his address. Is this because he
>>>>>>>> is in Canada?
>>>>>>>>
>>>>>>>> Please advise.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> +Denny Roebel <denny.roebel@thekey.com> +Timon Page
>>>>>>>> <timon.page@thekey.com>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *Jackie Summers *
>>>>>>>>
>>>>>>>> Director of Sales Operations
>>>>>>>>
>>>>>>>> 951-675-0413
>>>>>>>>
>>>>>>>> *TheKey.com <https://www.thekey.com/>*
>>>>>>>>
>>>>>>>> [image: Image removed by sender. TheKey]
>>>>>>>> <https://homecareassistance.com/>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>