--00000000000062c37d05ddb9ea8e Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi All, We have client inquiry forms that come to our office - she can be added to these forms. Nicole can answer the phones, but our CCMs usually do this in the office. So I would have to have Nicole go through some phone training before we would have her answer phone calls in the office. As for Frax - we do not receive leads from them. I hope this helps, Chuck On Thu, Apr 28, 2022 at 10:54 AM Gabrielle Wolfe wrote: > Frax may occasionally send through a lead, very rarely, if a call for > canada service comes in on the US National Line. This may be what Nicole > is referring to. Nicole, do you have an example you could forward me of > one you received? > > GW > > On Thu, Apr 28, 2022 at 9:36 AM Timothy Thomas > wrote: > >> Hi Nicole, >> >> Nice to meet you! >> >> What intakes are you referring to? We're not on the corporate Frax syste= m >> in Canada. @Chuck Terlesky can you >> review with Nicole please. >> >> Thanks! >> Tim >> >> On Thu, Apr 28, 2022 at 11:56 AM Chen Xie >> wrote: >> >>> Nicole, this is a conversation for Timothy your regional leader, thank >>> you! >>> >>> On Apr 28, 2022, at 11:42 AM, Nicole St Eve >> nicole.steve@homecareassistance.com> wrote: >>> >>> =EF=BB=BF >>> Good morning, >>> >>> I am a fairly new HCL here in Calgary and I'm wondering if I should be >>> getting the inquiries coming in as well as the HCM's. I feel as a Liais= on I >>> should also be following up on these inquiries but they don't come to m= y >>> email. >>> >>> Anything helps, thank you! >>> >>> >>> Nicole St. Eve, B.A. >>> Home Care Liaison >>> Home Care Assistance of Calgary, Alberta >>> Direct: 403-305-3925 >>> 10333 Southport Rd SW, Unit 107 >>> HomeCareAssistanceCalgary.ca >>> Click Here For Information >>> --- >>> Read Our Testimonials >>> >>> Join Our Newsletter >>> >>> We Are Hiring! >>> >>> Champions of Longevity >>> >>> >> >> -- >> >> Timothy Thomas >> Head of Canada Division >> Home Care Assistance >> Office: 514-907-5065 >> Fax: 514-221-4265 >> 4464 Ste Catherine West >> Westmount, QC, H3Z1R7 >> HomeCareAssistanceMontreal.ca >> --- >> Read Our Testimonials >> >> We Are Hiring! >> >> >> Champions of Longevity >> > --=20 Chuck Terlesky B.A., CCPE General Manager Home Care Assistance of Calgary, Alberta Office: 403-301-3777 10333 Southport Rd SW, Unit 107 HomeCareAssistanceCalgary.ca Click Here For Information --- Read Our Testimonials Join Our Newsletter We Are Hiring! Champions of Longevity --00000000000062c37d05ddb9ea8e Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi All, We = have client inquiry forms that come to our office=C2=A0- she can be added t= o these forms.=C2=A0 Nico= le can answer the phones, but our CCMs usually do this in the office. So I = would have to have Nicole go through some phone training before we would ha= ve her answer phone calls in the office. As for Frax - we