--000000000000c6e1ee05fa529911 Content-Type: multipart/alternative; boundary="000000000000c6e1ed05fa529910" --000000000000c6e1ed05fa529910 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Goodmorning Josie, Yes I spoke to Chuck and he put through full balance of the invoices for some of the Bluecross clients when we should only put through balance after CDHC pays us. What we can do is going forward not charge you family portion until the overpayment on the invoices is all taken up? Would this work? Because we will have a few open invoices due by family. We are still reconciling the payments from Bluecross, once we reconcile all payments for April, we can then let you know what the balance is. We will then deduct the overpayment on families account from the balance and confirm how we should proceed. Do you think this would be a viable option? Alternatively , I will need to speak to Chuck if he can refund you those payments put through. But what will happen is that we will need to charge your account again for balance thats owed by family next week. thank you, On Wed, Apr 26, 2023 at 6:00=E2=80=AFPM Josie Van der Velden wrote: > Hey Cheryl, > > Thanks for this email and for the next steps and info you have detailed. > In fact I was emailing with Ali this morning and confirmed the VersaPay > account this morning so all good there. > > Just to clarify, the amount withdrawn from my account this morning was no= t > a second payment on an invoice that was already paid, it was a payment > taken on last week's invoice which has not yet been sent to BlueCross for > their portion to be covered and so should never have been charged to me. = My > understanding is only invoices for the month prior, issued mid month the > following month will be paid by me as this will account for all BlueCross > payments. > > Thank you Ali for the help getting the refund sorted immediately and for > removing the auto payment off my account. Please let me know when both ha= ve > been done, appreciate it. > > And Cheryl sounds good for a follow up tomorrow, hopefully all will be > resolved by them. > > Cheers, > > > *Josie Van der Velden* > > > On Wed, Apr 26, 2023 at 3:32=E2=80=AFPM Cheryl Cartwright > wrote: > >> Good Afternoon Josie, >> >> Thank you so much for this very detailed account of what has happened. >> Let me start by apologizing for all the frustration and stress this >> has caused you and your family. With the new versapay system it will all= ow >> for clients to pay once they receive the invoice whereas we do NOT need = to >> automatically debit your account. Have you already received a link to >> Versapay? >> >> I have cc'd Ali on this email so that he can remove the auto-payment fro= m >> your account as I understand our mistakes have caused a lot of mistrust = and >> aggravation. @Ali Malik can you please issue a >> refund for the amount we debited twice and ensure that we remove the >> auto-payment immediately. Perhaps onc