Re: Billing Concerns

--000000000000f4015c05fa52ecb7 Content-Type: multipart/alternative; boundary="000000000000f4015b05fa52ecb6" --000000000000f4015b05fa52ecb6 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good morning Ali, Thanks for this info. I am no longer comfortable with any automatic withdrawals coming out of my account, so as a go forward this is not to happen - can you confirm this has been changed on my account? Additionally, as I understand it I should not be receiving any invoice for any charges in April until mid-May because this is when all Blue Cross payments for the month will be settled up, so I am confused why you would need to invoice again next week? The ideal scenario for me is a refund is issued today. Is this possible? Thanks so much, *Josie Van der Velden* On Thu, Apr 27, 2023 at 8:59=E2=80=AFAM Ali Malik wr= ote: > Goodmorning Josie, > > Yes I spoke to Chuck and he put through full balance of the invoices for > some of the Bluecross clients when we should only put through balance aft= er > CDHC pays us. What we can do is going forward not charge you family porti= on > until the overpayment on the invoices is all taken up? Would this work? > Because we will have a few open invoices due by family. > We are still reconciling the payments from Bluecross, once we reconcile > all payments for April, we can then let you know what the balance is. We > will then deduct the overpayment on families account from the balance and > confirm how we should proceed. Do you think this would be a viable option= ? > > Alternatively , I will need to speak to Chuck if he can refund you those > payments put through. But what will happen is that we will need to charge > your account again for balance thats owed by family next week. > > thank you, > > On Wed, Apr 26, 2023 at 6:00=E2=80=AFPM Josie Van der Velden josie.vandervelden@gmail.com> wrote: > >> Hey Cheryl, >> >> Thanks for this email and for the next steps and info you have detailed. >> In fact I was emailing with Ali this morning and confirmed the VersaPay >> account this morning so all good there. >> >> Just to clarify, the amount withdrawn from my account this morning was >> not a second payment on an invoice that was already paid, it was a payme= nt >> taken on last week's invoice which has not yet been sent to BlueCross fo= r >> their portion to be covered and so should never have been charged to me.= My >> understanding is only invoices for the month prior, issued mid month the >> following month will be paid by me as this will account for all BlueCros= s >> payments. >> >> Thank you Ali for the help getting the refund sorted immediately and for >> removing the auto payment off my account. Please let me know when both h= ave >> been done, appreciate it. >> >> And Cheryl sounds good for a follow up tomorrow, hopefully all will be >> resolved by them. >> >> Cheers, >> >> >> *Josie Van der Velden* >> >> >> On Wed, Apr 26, 2023 at 3:32=E2=80=AFPM Cheryl Cartwright >> w