--000000000000f4b1cb05ec2089df Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Keri, Joyce Thompson had a great team for the most part although we know one caregiver wasn't a great fit and we have made changes since her last survey. The bigger issue was that she found care difficult in general. It has been a difficult transition for her and understandably when she was so independent for so long to now have to rely on people. We are starting again with less hours and a different approach to care hoping for better outcomes. Please let us know if you hear anything else that may be helpful, Cheryl On Fri., Oct. 28, 2022, 8:17 p.m. Keri Thrush, wrote: > Apologies, this name looked familiar and noticed that this is their follo= w > up survey to the SOC1. > > We have yet to reach them on our initial efforts. I will continue to keep > you updated. > > On Fri, Oct 28, 2022 at 4:14 PM Keri Thrush wrote: > >> Hi, Cheryl! >> >> Passing along the detractor below to initiate pre-planning :). >> >> I hope everyone has a great weekend! >> >> On Thu, Oct 27, 2022 at 4:11 PM Medallia >> wrote: >> >>> Client Name: Joyce Thompson >>> >>> CC ID: 1000000000042869 >>> >>> Primary Contact: Sandra Pratt >>> >>> PC Contact Info: sancam10@shaw.ca / +2048074591 >>> >>> Survey Delivery: Email >>> >>> >>> Division: Canada Business Unit: Winnipeg Tenure: Less Than 4 Weeks >>> Actual Customer Segment: Cheetah Stated Customer Segment: Cheetah Surve= y: >>> SOC Survey 2 Main Score: 4 Comments: The first HCA=E2=80=99s that came = over were >>> mostly not well trained. There was one that was trained. The office peo= ple >>> were very approachable and when my aunt gets out of hospital we will be >>> trying other options. Please click here to see the full survey response= and >>> learn more about the client: >>> https://hca.medallia.com/hca/respInvForm.do?surveyid=3D156264 >>> >> --000000000000f4b1cb05ec2089df Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Keri, Joy= ce Thompson had a great team for the most part although we know one caregiv= er wasn't a great fit and we have made changes since her last survey. T= he bigger issue was that she found care difficult in general. It has been a= difficult transition for her and understandably when she was so independen= t for so long to now have to rely on people.=C2=A0 We are starting again with less hours and a diff= erent approach to care hoping for better outcomes.=C2=A0 Please let us know if you hear anything el= se that may be helpful, = Cheryl On Fri., Oct. 28, 2022, 8:17 p.m. Keri Thrush, < kthrush@thekey.com > wrote: Apologies, this name looked famil= iar and noticed that this is their follow up survey to the SOC1. We have yet to reach them on our initial efforts. I will continue = to keep you updated.=C2=A0 On Fri, Oct 28, 2022 at 4:14 PM Keri Thrush= < kthrush@thekey.com > wrote: Hi, Cheryl! Pass= ing along the detractor below to in