--00000000000032e46405ec20ae82 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thanks for the update! On Fri, Oct 28, 2022 at 4:23 PM Cheryl Cartwright wrote: > Hi Keri, > > Joyce Thompson had a great team for the most part although we know one > caregiver wasn't a great fit and we have made changes since her last > survey. The bigger issue was that she found care difficult in general. It > has been a difficult transition for her and understandably when she was s= o > independent for so long to now have to rely on people. > > We are starting again with less hours and a different approach to care > hoping for better outcomes. > > Please let us know if you hear anything else that may be helpful, > > Cheryl > > On Fri., Oct. 28, 2022, 8:17 p.m. Keri Thrush, wrote= : > >> Apologies, this name looked familiar and noticed that this is their >> follow up survey to the SOC1. >> >> We have yet to reach them on our initial efforts. I will continue to kee= p >> you updated. >> >> On Fri, Oct 28, 2022 at 4:14 PM Keri Thrush wrote: >> >>> Hi, Cheryl! >>> >>> Passing along the detractor below to initiate pre-planning :). >>> >>> I hope everyone has a great weekend! >>> >>> On Thu, Oct 27, 2022 at 4:11 PM Medallia >>> wrote: >>> >>>> Client Name: Joyce Thompson >>>> >>>> CC ID: 1000000000042869 >>>> >>>> Primary Contact: Sandra Pratt >>>> >>>> PC Contact Info: sancam10@shaw.ca / +2048074591 >>>> >>>> Survey Delivery: Email >>>> >>>> >>>> Division: Canada Business Unit: Winnipeg Tenure: Less Than 4 Weeks >>>> Actual Customer Segment: Cheetah Stated Customer Segment: Cheetah Surv= ey: >>>> SOC Survey 2 Main Score: 4 Comments: The first HCA=E2=80=99s that came= over were >>>> mostly not well trained. There was one that was trained. The office pe= ople >>>> were very approachable and when my aunt gets out of hospital we will b= e >>>> trying other options. Please click here to see the full survey respons= e and >>>> learn more about the client: >>>> https://hca.medallia.com/hca/respInvForm.do?surveyid=3D156264 >>>> >>> --00000000000032e46405ec20ae82 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thanks for the update!=C2=A0 On Fri, Oct 28, 2022 at 4:= 23 PM Cheryl Cartwright < ccart= wright@thekey.com > wrote: Hi Keri, Joyce Thompson had a great team for the most part although we= know one caregiver wasn't a great fit and we have made changes since h= er last survey. The bigger issue was that she found care difficult in gener= al. It has been a difficult transition for her and understandably when she = was so independent for so long to now have to rely on people.=C2=A0 We are starting again with less= hours and a different approach to care hoping for better outcomes.=C2=A0 Please let us know if you= hear anything else that may be helpful, Cheryl On Fri., Oct. 28, 2022, 8:17 p.m. Keri Thrush= , < kthrush@theke= y.com > wrote: Apologies, this name looked familiar and noticed t