--000000000000f0d56305ec6a6b4e Content-Type: text/plain; charset="UTF-8" Hi Keri, Regarding the Calgary score, as it turns out the client thought she was reviewing the facility where the client lives. She was not referring to Shawntel or any of the staff at Home Care Assistance. The client has been very happy with the services provided by HCA and the Calgary team. Cheryl On Tue, Nov 1, 2022 at 11:09 AM Cheryl Cartwright wrote: > I have already reached out to Shawntel about this to see what feedback she > has and to help understand how we can turn this around. Keri, if you > receive any additional information please let me know. > > Thanks, > > Cheryl > > On Tue, Nov 1, 2022 at 9:00 AM Medallia Feedback > wrote: > >> This report is designed to help you identify situations that require >> intervention and referral accounts at risk. Please review the report for >> any of your Business Unit's responses. >> >> Email ahodges@thekey.com with any feedback, issues, or questions. >> View My Dashboard >> >> >> Business Unit Field Survey Program Referral Account Name Referral >> Account Owner Link to Response Main Score >> >> Calgary >> Client Relationship >> Proactive Seniors >> Rev Ops >> Go to Response >> >> 7 >> Reason for Client NPS Score >> I think your care is very good but as always room for improvement.The >> attitude of the staff is excellent but some suffer from inexperience.In >> particular the hourly check on patients is to casual there is seldom >> anything more than a quick look If the patient has been sleeping >> excessively during day in requires attention to confirm health I recently >> had the experience where Helene had been sleeping most of the afternoonI >> arrived and wakened *i a very groggy patient.It turned out her blood >> pressure was too low and her heart beat irregular that should have been >> detected earlier by staff not as it turn out by meIt required calling 911 >> and before I alerted them Once >> a 8 hour hospital stay.The ... >> Calgary >> Client Relationship >> Internet - Adwords Adwords >> Corporate Team >> Go to Response >> >> 5 >> Reason for Client NPS Score >> Our experiences with HCA has been less than stellar >> Toronto >> Caregiver Survey (Caregiver File) >> Go to Response >> >> 6 >> Reason for CG NPS Score >> Unmanageable >> >> > > -- > *Cheryl Cartwright* > *Regional, Client Success, Canada * > Home Care Assistance > Office: 416-488-8777 > Toronto, ON (EST) > torontohomecareassistance.ca > --- > Read Our Testimonials > Join Our Newsletter > > We Are Hiring! > > Champions of Longevity > ccartwright@homecareassistance.com > -- *Cheryl Cartwright* *Regional, Client Success, Canada * Home Care Assistance Office: 416-488-8777 Toronto, ON (EST) torontohomecareassistance.ca --- Read Our Testimonials Join Our Newsletter We Are Hiring! Champions of Longevity ccartwright@homecareassistance.com --000000000000f0d56305ec6a6b4e Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Keri, Regar