--000000000000ee467405ec6bfc70 Content-Type: text/plain; charset="UTF-8" Thank you, Cheryl. Appreciate your partnership and how proactive you always are. I'm including Aileen for visibility and to add anything around the results. On Tue, Nov 1, 2022 at 8:31 AM Cheryl Cartwright wrote: > Hi Keri, > > Regarding the Calgary score, as it turns out the client thought she was > reviewing the facility where the client lives. She was not referring to > Shawntel or any of the staff at Home Care Assistance. The client has been > very happy with the services provided by HCA and the Calgary team. > > Cheryl > > On Tue, Nov 1, 2022 at 11:09 AM Cheryl Cartwright > wrote: > >> I have already reached out to Shawntel about this to see what feedback >> she has and to help understand how we can turn this around. Keri, if you >> receive any additional information please let me know. >> >> Thanks, >> >> Cheryl >> >> On Tue, Nov 1, 2022 at 9:00 AM Medallia Feedback >> wrote: >> >>> This report is designed to help you identify situations that require >>> intervention and referral accounts at risk. Please review the report for >>> any of your Business Unit's responses. >>> >>> Email ahodges@thekey.com with any feedback, issues, or questions. >>> View My Dashboard >>> >>> >>> Business Unit Field Survey Program Referral Account Name Referral >>> Account Owner Link to Response Main Score >>> >>> Calgary >>> Client Relationship >>> Proactive Seniors >>> Rev Ops >>> Go to Response >>> >>> 7 >>> Reason for Client NPS Score >>> I think your care is very good but as always room for improvement.The >>> attitude of the staff is excellent but some suffer from inexperience.In >>> particular the hourly check on patients is to casual there is seldom >>> anything more than a quick look If the patient has been sleeping >>> excessively during day in requires attention to confirm health I recently >>> had the experience where Helene had been sleeping most of the afternoonI >>> arrived and wakened *i a very groggy patient.It turned out her blood >>> pressure was too low and her heart beat irregular that should have been >>> detected earlier by staff not as it turn out by meIt required calling 911 >>> and before I alerted them Once >>> a 8 hour hospital stay.The ... >>> Calgary >>> Client Relationship >>> Internet - Adwords Adwords >>> Corporate Team >>> Go to Response >>> >>> 5 >>> Reason for Client NPS Score >>> Our experiences with HCA has been less than stellar >>> Toronto >>> Caregiver Survey (Caregiver File) >>> Go to Response >>> >>> 6 >>> Reason for CG NPS Score >>> Unmanageable >>> >>> >> >> -- >> *Cheryl Cartwright* >> *Regional, Client Success, Canada * >> Home Care Assistance >> Office: 416-488-8777 >> Toronto, ON (EST) >> torontohomecareassistance.ca >> --- >> Read Our Testimonials >> Join Our Newsletter >> >> We Are Hiring! >> >> Champions of Longevity >> ccartwright@homecareassistance.com >> > > > -- > *Cheryl Cartwright* > *Regional, Client Success, Canada * > Home Care Ass