--00000000000086a3c205f523903e Content-Type: text/plain; charset="UTF-8" For now, if clients are paying through e-transfer timely, I would set them aside and focus on clients not paying timely. Tim and I should review the messaging before we proceed. Thank you, Gary *From:* Ali Malik *Sent:* Monday, February 20, 2023 10:37 AM *To:* Timothy Thomas *Cc:* Gary Scott *Subject:* Etransfer clients collection issues* Hi Tim and Gary, I'm going to develop a plan and get clients off of etransfer from Montreal. From what I'm hearing etransfer clients are becoming a bit of a collections issue. We have to constantly follow up on payment and not to mention issues with reconciliation. When we do make the transition to the new bank, we won't be able to offer Etransfer anyways , so it's best if we start working on getting them over to PAD. I will prepare a template for the call/email and have new hire Vincent work on this once I get the go ahead from you guys if it's okay to proceed? Please let me know your thoughts. thank you, -- *Ali Malik* Manager - Financial Operations --00000000000086a3c205f523903e Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable For now, if clients are paying through e-transfer timely, I would set= them aside and focus on clients not paying timely.=C2=A0 Tim and I should = review the messaging before we proceed. =C2=A0 Thank you, Gary =C2=A0 From: Al= i Malik < ali.malik@thekey.com > Sent: Monday, February 20, 2023 10:37 AM To: Tim= othy Thomas < tt@thekey.com > Cc: Gary Scott < gscott@thekey= .com > Subject: Etransfer clients collection issues* =C2=A0 Hi Tim and = Gary, =C2=A0 I'm going=C2=A0to develop a plan and get clients off of etransfer= from Montreal. =C2=A0 From what I'm hearing etransfer clients are becom= ing a bit of a collections issue. We have to constantly follow up on paymen= t and not to mention issues with reconciliation.=C2=A0 =C2=A0 When we do mak= e the transition to the new bank, we won't=C2=A0be able to offer Etrans= fer anyways , so it's best if we start working on getting them over to = PAD.=C2=A0 =C2=A0 I will prepare a template for the call/email and have new = hire Vincent work on this once I get the go ahead from you guys if it's= okay to proceed? =C2=A0 Please let me know your thoughts. =C2=A0 thank you, =C2=A0 -- Ali Malik = Manager - Financial Operations=C2=A0 =C2=A0 --00000000000086a3c205f523903e--