--00000000000013e29a05f8fdeabb Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hey Cheryl, I discussed this with Tim, we are working on it right now. We will most likely etransfer her the difference and charge the Sfmc amount. I am waiting for her reply to send me an email address. thank you, On Mon, Apr 10, 2023 at 12:29=E2=80=AFPM Cheryl Cartwright wrote: > Hi Ali, > > There was a mistake with the Henderson's billing from March 17 - 31. She > is really upset and while she said she loves Brian and Dennis, she would > not recommend our services right now because of billing issues. She said = if > this happens again she will be canceling any and all access to her accoun= ts > and will only e-transfer. Carol said that you and her have had a system > that has been working well and she's not sure why this happened. > > She gave instructions that she would like done immediately and ONLY is > this fashion to avoid any more mistakes. > WRHA needs to be credited back $2354.00 > Carol and Jim need to be credited back $2142.00 > > THEN > WRHA needs to be debited $3006.70 > Carol and Jim need to be debited $1489.30 > > Can you handle it this way? > > Cheryl > --=20 *Ali Malik* Manager - Financial Operations --00000000000013e29a05f8fdeabb Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hey Cheryl, I discussed this with Tim, = we are working on it right now. We will most likely etransfer her the diffe= rence and charge the Sfmc amount. I am waiting for her reply to send me an = email address. thank you, On Mon, Apr 10, 202= 3 at 12:29=E2=80=AFPM Cheryl Cartwright < ccartwright@thekey.com > wrote: Hi Ali, There was a mistake with the Henderson's billing from March 17 - 31. = She is really upset and while she said she loves Brian and Dennis, she woul= d not recommend=C2=A0our=C2=A0services right now because=C2=A0of billing is= sues. She said if this happens again she will be canceling any and all acce= ss to her accounts and will only e-transfer. Carol said that you and her ha= ve had a system that has been working well and she's not sure why this = happened.=C2=A0 She gave instructions that she wou= ld like done immediately and ONLY is this fashion to avoid any more mistake= s.=C2=A0 WRHA needs to be credited back $2354.00 Carol = and Jim need to be credited back $2142.00 THEN=C2= =A0 WRHA needs to be debited=C2=A0 $3006.70 Carol and J= im need to be debited $1489.30 Can you handle it t= his way? Cheryl=C2=A0 -- Ali Malik Manager - Financial Operations=C2=A0 --00000000000013e29a05f8fdeabb--