--00000000000045a01305f8fe0815 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Ali, She wants one of us to call her back and let her know how we will be dealing with this and what measures we can take to ensure this doesn't happen again. I think she was concerned that the WHRA paperwork on her end would become messy if an additional $652 was debited. She also needs a new invoice with right amounts outlined WRHA $3006.70 Carol and Jim $1489.30 Is that possible? Thanks for addressing this so quickly and please let me know if you would like to contact her or have me do it to update her. -C On Mon, Apr 10, 2023 at 1:32=E2=80=AFPM Ali Malik wr= ote: > Hey Cheryl, > > I discussed this with Tim, we are working on it right now. We will most > likely etransfer her the difference and charge the Sfmc amount. I am > waiting for her reply to send me an email address. > > thank you, > > On Mon, Apr 10, 2023 at 12:29=E2=80=AFPM Cheryl Cartwright > wrote: > >> Hi Ali, >> >> There was a mistake with the Henderson's billing from March 17 - 31. She >> is really upset and while she said she loves Brian and Dennis, she would >> not recommend our services right now because of billing issues. She said= if >> this happens again she will be canceling any and all access to her accou= nts >> and will only e-transfer. Carol said that you and her have had a system >> that has been working well and she's not sure why this happened. >> >> She gave instructions that she would like done immediately and ONLY is >> this fashion to avoid any more mistakes. >> WRHA needs to be credited back $2354.00 >> Carol and Jim need to be credited back $2142.00 >> >> THEN >> WRHA needs to be debited $3006.70 >> Carol and Jim need to be debited $1489.30 >> >> Can you handle it this way? >> >> Cheryl >> > > > -- > *Ali Malik* > Manager - Financial Operations > > --00000000000045a01305f8fe0815 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Ali, She wants one of us to call= her back and let her know how we will be dealing with this and what measur= es we can take to ensure this doesn't happen again. I think she was con= cerned that the WHRA=C2=A0paperwork on her end would become messy if an add= itional $652 was debited. She also needs a new invoice with right amounts o= utlined WRHA $3006.70 Carol and Jim $1489.30=C2=A0 Is t= hat possible? Thanks for addressing this so quickl= y and please let me know if you would like to contact her or have me do it = to update her. -C On Mon, Apr 10, 2023 at 1:3= 2=E2=80=AFPM Ali Malik < ali.mali= k@thekey.com > wrote: Hey Cheryl, I discussed thi= s with Tim, we are working on it right now. We will most likely etransfer h= er the difference and charge the Sfmc amount. I am waiting for her reply to= send me an email address. thank you, On Mon,= Apr 10, 2023 at 12:29=E2=80=AFPM Cheryl Cartwright < ccartwright@thekey.com > wro= te: Hi Ali, There was a mistake with the