----==_mimepart_67d8254952c60_1d83fb15280873c4695252b Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Steve, Good morning. Have you had an opportunity to reach out to t= his client in regards to their concerns. I was speaking with this clients= POC Michael, he has some concerns with the hours that are being reported= as well as the overlapping times. Julie was able to provide approval for= some credits however Michael would like to speak to you. May you please = reach out to him, his cell number is 216-287-8346. I appreciate your assi= stance with this. Thank you. Respectfully, =C2=A0 Sophia Jant= z Client Support Specialist II|=C2=A0TheKey Phone: 866-226-1702 billin= g@thekey.com = = On Fri, 14 Mar at 9:31 AM , Sophia Jantz wrote: = = Hi Steve, = = Good morning. Have you had an opportunity to reach out to this client in= regards to their concerns. Please advise. Thank you! = = Respectfully, = =C2=A0 = Sophia Jantz = = Client Support Specialist II|=C2=A0TheKey = Phone: 866-226-1702 = billing@thekey.com = = = = = = = = = = = = = = = = = = = = = = On Wed, 12 Mar at 4:30 PM , Sophia Jantz wrote: = = Hi Steve, = = Good afternoon. I was speaking with this clients POC Michael, he has som= e concerns with the hours that are being reported as well as the overlapp= ing times. Julie was able to provide approval for some credits however Mi= chael would like to speak to you. May you please reach out to him, his ce= ll number is 216-287-8346. I appreciate your assistance with this. Thank = you. = = = = Respectfully, = =C2=A0 = Sophia Jantz = = Client Support Specialist II|=C2=A0TheKey = Phone: 866-226-1702 = billing@thekey.com = = = = = = = = = = = = = = = = = = = = = = On Fri, 7 Mar at 10:23 AM , Mcianciolo415 wrote: = Client was charged for more than 24 hours on the following shifts=C2=A0 ----==_mimepart_67d8254952c60_1d83fb15280873c4695252b Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Steve, Good morning. Have you had an opportunity to = reach out to this client in regards to their concerns. I was speaking wit= h this clients POC Michael, he has some concerns with the hours that are = being reported as well as the overlapping times. Julie was able to provid= e approval for some credits however Michael would like to speak to you. M= ay you please reach out to him, his cell number is 216-287-8346. I apprec= iate your assistance with this. Thank you. <div dir=3D"ltr" style=3D'box-sizing: border-box; margin-top: 0pt; margin= -bottom: 0pt; word-break: break-word; color: rgb(0, 0,